DKS Enterprises 1802, 1803, 1808, 1810 owner manual Sympton Possible Solutions

SYMPTON		POSSIBLE SOLUTION(S)
Cannot get into	•	Wrong master code entered. Start over.
programming mode.	•	Waiting too long between pushing buttons. Enter information quicker.
	•	Keypad is not plugged into board correctly. Cable points down.
	•	Memory chips are installed upside down.
System emits a long	•	Waiting too long between pushing buttons.
tone and cancels	•	Forgetting to press ￿first when programming.
programming.
Keypad is dead.	•	No power. Check for 16 VAC input power.
	•	Check that the keypad is properly connected to the circuit board. The cable on
		the plug points down when connected to the circuit board.
Buzz or noise on the	•	Disconnect the phone line from the system and check it with a handset. If line
phone line.		is noisy, problem is with the phone line and not the entry system.
	•	Check for any shorts to ground behind the circuit board.
	•	Check for pinched wires near the door hinge.
	•	Check for 16-volt power shorted to ground.
	•	Check for phone line shorted to ground.
	•	Check that phone wires are twisted.
	•	Check that the proper type of phone wire was used for an outdoor and / or
		underground application.
	•	Check that all wires, speaker, keypad, etc. are isolated from ground.
	•	Check that the cabinet is properly grounded. Be sure that case ground
		(terminal 3) is not used as a low voltage common.
	•	Check for excessive voltage drop on 16 VAC power.
Ringing or howling	•	Feedback improperly adjusted (4.2).
from the speaker.	•	Volume is set too high (4.1).
After dial out, dial tone	•	Phone line is a rotary-dial line. Have the phone company change it to a touch-
is heard on the		tone line.
speaker.
Door strike locks on.	•	Excessive voltage-drop on 16 VAC line.
	•	Using a transformer with too low VA rating.
	•	Relay strike time programmed too long (3.1.3).
Door strike or gate	•	Auto relay time zone enabled. Turn auto relay feature off or reprogram the
operator holds open.		time zone (5.2.5).
	•	System was given a hold open command. Call the system and press the tone
		deactivate number (5.2.2).
Entry system will not	•	Ring pin is not installed (4.6).
answer when called.	•	Number of rings to answer is set to high. Reprogram (3.1.8).
	•	Bad phone line or insufficient ring voltage.
Rotary dial 9 will not	•	Adjust click sensitivity (4.3).
activate relay.
Touch-tone 9 will not	•	Re-program tone-open number to 9 (3.1.5).
activate relay.	•	If resident phone emits a short pulse rather than a long tone, press 9 twice in
		rapid succession ￿￿.
	•	Try another phone that is known to work.
	•	Lower speaker volume (4.1) and re-adjust feedback (4.2).
Relay activates but	•	Re-program relay strike time for a longer period (3.1.3).
gate operator will not	•	Check wiring to gate operator.
open.
	•	Check gate operator.
Postal switch will not	•	Be sure that the wire-tie has been clipped off the postal switch.
activate relay.	•	Be sure that the relay has been programmed for postal switch input (3.1.6).
Switch 2 input will not	•	Reprogram switch input 2 to activate relay (3.1.6).
activate relay.

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