Troubleshooting
Printing Problems
This section lists some printing problems you might encounter while printing and provides information on how to resolve the problems.
Error Messages
Below are conditions and error messages you might encounter while using the printer, along with possible solutions to the problems
Condition/Message | Possible Solution |
|
|
No Printer Connected | Check the following: |
| Make sure you use the USB cable that came with the printer. |
| This cable is rated for USB 2.0 data rates, and other, less |
| expensive cables may cause improper operation. |
| Make sure the USB printer cable is correctly connected to |
| your computer and the USB connection on the back of the |
| printer. |
| Make sure the printer is plugged in and receiving power (the |
| green Status LED should be lit). |
|
|
Warning: Your printer’s cartridge cover is | Make sure the inkjet cartridge is correctly installed in the |
open. | printer and close the printer’s top cover. |
| |
|
|
Warning: A disc is waiting to be printed but | Close the top cover to allow the disc to print. |
the cartridge cover is open. |
|
|
|
Warning: The cartridge cover was opened | The print job will be cancelled once the top cover is closed. |
during printing. | Start the print job again. |
| |
|
|
Warning: The printer cannot print while the | Close the front cover to allow the disc to print. |
disc cover is open |
|
|
|
Warning: The disc cover was opened during | The print job will be cancelled. Close the front cover and |
printing. | start the print job again. |
| |
|
|
Warning: No printable disc was found. | Insert an |
|
|
Warning: The disc size in the printer does | Make sure the disc in the printer matches the disc size for |
not match the size specified in the print job. | the print job. |
| |
|
|
The ink cartridge is not inserted correctly or | Check to make sure the inkjet cartridge is inserted correctly. |
is missing. | If it is inserted correctly, try inserting another cartridge or |
| |
| inserting the cartridge with the printer’s power connector |
| unplugged. |
|
|
The ink cartridge has failed. | Remove and reinsert the inkjet cartridge. If the error still |
| occurs, try a new cartridge. |
|
|
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