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Dymo DiscPainter manual Printing Problems, Error Messages

Models: DiscPainter

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Printing Problems

Troubleshooting

Printing Problems

This section lists some printing problems you might encounter while printing and provides information on how to resolve the problems.

Error Messages

Below are conditions and error messages you might encounter while using the printer, along with possible solutions to the problems

Condition/Message	Possible Solution

No Printer Connected	Check the following:
	Make sure you use the USB cable that came with the printer.
	This cable is rated for USB 2.0 data rates, and other, less
	expensive cables may cause improper operation.
	Make sure the USB printer cable is correctly connected to
	your computer and the USB connection on the back of the
	printer.
	Make sure the printer is plugged in and receiving power (the
	green Status LED should be lit).

Warning: Your printer’s cartridge cover is	Make sure the inkjet cartridge is correctly installed in the
open.	printer and close the printer’s top cover.
	printer and close the printer’s top cover.

Warning: A disc is waiting to be printed but	Close the top cover to allow the disc to print.
the cartridge cover is open.

Warning: The cartridge cover was opened	The print job will be cancelled once the top cover is closed.
during printing.	Start the print job again.
	Start the print job again.

Warning: The printer cannot print while the	Close the front cover to allow the disc to print.
disc cover is open

Warning: The disc cover was opened during	The print job will be cancelled. Close the front cover and
printing.	start the print job again.
	start the print job again.

Warning: No printable disc was found.	Insert an inkjet-printable disc and click Continue.

Warning: The disc size in the printer does	Make sure the disc in the printer matches the disc size for
not match the size specified in the print job.	the print job.
	the print job.

The ink cartridge is not inserted correctly or	Check to make sure the inkjet cartridge is inserted correctly.
is missing.	If it is inserted correctly, try inserting another cartridge or

	inserting the cartridge with the printer’s power connector
	unplugged.

The ink cartridge has failed.	Remove and reinsert the inkjet cartridge. If the error still
	occurs, try a new cartridge.

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Dymo DiscPainter manual Printing Problems, Error Messages

Contents

CD/DVD Printer User Guide Copyright TrademarksContents Caring for Your Printer Printer Overview and Features IntroductionChapter System RequirementsImportant Notes Your Printer at a GlanceAbout Discus for DYMO Software For More Information For More InformationDiscus for DYMO software menu in the Discus for DYMO softwareIntroduction Chapter Working with DiscsAbout Printable CDs/DVDs Loading Discs Caring for Discs Working with Discs Chapter Controlling Printer FeaturesPrinting from Mac OS Controlling Print Quality Controlling Ink DensityControlling Disc Settings 2 Select Page Attributes from the Settings drop-down list Using Sample Files Select Beep When Finished Printing check boxPrinting to the DiscPainter Printer Printing Multiple CopiesGeneral Printing Instructions Chapter Printing From WindowsAbout the DiscPainter Status Monitor Controlling Print Options Controlling Print Quality/Speed Controlling Print OptionsControlling Disc Settings Controlling Ink DensityRestoring Default Settings Click Restore Defaults in the DiscPainter Properties dialog box. The settings in the dialog box revert to their default valuesPrinting to the DiscPainter Printer Printing Multiple CopiesUsing Sample Files General Printing Instructions Printing From Windows Using Printer Services Caring for Your PrinterHandling Inkjet Cartridges ChapterChecking the Ink Level 2 Select DiscPainter from the Printer ListCleaning the Inkjet Cartridge 1 Click Clean CartridgeReplacing the Inkjet Cartridge Purchasing New Inkjet CartridgesCaring for Your Printer 1 Open the top cover3 Remove the old cartridge 4 Carefully remove the new inkjet cartridge from the packagingCleaning the Printer Repacking the Printer for Travel2 Insert cardboard between the disc tray and the front of the printer Repacking the Printer for Travel 10 Close the top cover 11 Pack the printer in the original packagingCaring for Your Printer Printing Over a Network Printing to a Shared Printer from Mac OSSharing a Printer on a Network ChapterAdding a Shared Printer Sharing a Printer on a Network Printing to a Shared Printer from Windows1 Click Start and select Printers and Faxes Installing a Network Printer 3 Select Share this printerFrequently Asked Questions What is the difference between matte and glossy discs?Where can I find inkjet-printable discs? Why does my printed design look different on different discs?Frequently Asked Questions What are the system requirements for using the DiscPainter printer?How can I tell when the ink cartridge is running low on ink? How do I install a new ink cartridge?Can I install more than one DiscPainter printer on my computer? How do I pack the printer for travel?Frequently Asked Questions Troubleshooting Installation ProblemsWindows Installation Problems Mac OS Installation ProblemsPrinting Problems Error MessagesPrinter Status Lights Ink Level Appears EmptyPrinting is Too Light or Dark Smudges Appear Outside of DesignOpening the Front Cover 4 Click ContinuePrintingProblems 1 Disconnect the power cord from the printerTo open the disc lid when it is locked 2 Pull the two disc lid release levers forward. The front cover opensTroubleshooting Printer Specifications Physical SpecificationsPower Specifications Disc Service, Duty Cycle, and Warranty SpecificationsWaste from Electric & Electronic Equipment WEEE Limited WarrantyDeclaration of Conformity Stamford, CT Printer Specifications Index