GENERAL INFORMATION
Return Authorization (RA) numbers are not nec- essary unless you have been given one by the Field Service Department. RA numbers are required for exchange units or if the Field Service Department wants to be aware of a specific problem. If you have been given an RA number, reference this number on the Factory Repair Request Form sent with the unit. The repair lab will then contact the Field Service Department when the unit arrives.
1.9 REPLACEMENT PARTS
Replacement parts can be ordered directly from the Service Parts Department. To order parts by phone, dial the
Section 1.7. When ordering, please supply the part number and quantity of each part ordered. EFJohnson dealers also need to give their account number. If there is uncertainty about the part number, include the desig-
nator (C512, for example) and the model number of the equipment the part is from.
You may also send your order by mail or FAX. The mailing address is as follows and the FAX number is shown in Section 1.7.
EFJohnson
Service Parts Department
299 Johnson Avenue
P.O. Box 1249
Waseca, MN
1.10 INTERNET HOME PAGE
EFJohnson has a site on the World Wide Web that can be accessed for information on the company and such things as products, systems, and regulations. The address is http://www.efjohnson.com.
| November 1998 |
Part No. |
