Instruction Manual
OxyBalance Oxygen Display and Averaging System
Appendix B Returning Equipment to the Factory
RETURNING MATERIAL
Returning Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page
If factory repair of defective equipment is required proceed as follows:
1.Secure a return authorization from an Emerson Process Management Sales Office or Representative before returning the equipment. Equipment must be returned with complete identification in accordance with Emerson Process Management instructions or it will not be accepted.
In no event will Emerson Process Management be responsible for equipment without proper authorization and identification.
2.Carefully pack defective unit in a sturdy box with sufficient shock absorbing material to ensure no additional damage will occur during shipping.
3.In a cover letter describe completely:
a.The symptoms that determined the equipment is faulty.
b.The environment in which the equipment was operating (housing, weather, vibration, dust, etc.).
c.Site from which equipment was removed.
d.Whether warranty service or nonwarranty service is requested.
e.Complete shipping instructions for the return of the equipment.
f.Reference the return authorization number.
4.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in an Emerson Process Management Return Authorization, prepaid, to:
Emerson Process Management RMR Department
6565P Davis Industrial Parkway Solon, Ohio 44139
If warranty service is requested, the defective unit will be carefully inspected and tested at the factory. If failure was due to conditions listed in the standard Emerson Process Management warranty, the defective unit will be repaired or replaced at Emerson Process Management’s option, and an operating unit will be returned to the customer in accordance with shipping instructions furnished in the cover letter.
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