Advanced Operations
3.It is recommended to order from the local phone company Hunt Group feature for all your lines and not subscribe to the Call Waiting feature.
Auto-Attendant (AA)
1.When enabled by the administrator, an automated attendant would greet a telephone line incoming call.
2.The caller will be prompted by the greeting message to enter a
3.The greeting message is user programmable. The Handset ID that is designated as the operator is also user programmable.
i.Default greeting message (Main OGM): “Please enter the extension number or press 0 for the operator”.
ii.Default operator: Handset 10.
4.AA will ask for another handset ID if the first entry is invalid (no registered handset with that ID) with the announcement (OGM2): “The extension you entered is invalid, please try another extension or press 0 for the operator”.
5.If there is no entry time out, AA will announce (OGM3): “Please hold, your call is being transferred to the operator”. And automatically ring the operator handset.
6.If the destination handset does not answer (busy, power off, or out of range) after handset paging time out, the AA prompts the caller for another extension number by announcing (OGM5): “The extension you’ve entered is busy or not available. Please enter another extension number or press 0 for the operator”.
7.If the 2nd try is still not successful, AA will announce (OGM4): “Sorry, nobody can answer your call right now. Please try again later, goodby”. Then drops the call.
8.When the DURAFON PRO base station is connected to wired PBX extension lines, calls addressed/routed to the AA operator can be sent back to the operator of the wired PBX system. From an administrator handset, up to 10 keys/digits are allowed to program a specific code in order to transfer the calls back to the wired PBX. This feature can only be enabled and
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