Solving Problems 137
■If the projector ID has been set, you may need to change the
projector or remote control ID. See page 36.
■If any buttons are held for longer than 30 seconds, the remote
enters sleep mode. Release any button that is held to wake the
remote.
■If you’re using the remote control as a wireless mouse, make sure
the USB Type B setting in the Extended menu is set to Link 21L
(see page 112).
Where To Get Help
Epson provides these technical support services:

Internet Support

Visit Epson’s support website at www.epson.com/support and select
your product for solutions to common problems. You can download
utilities and documentation, get FAQs and troubleshooting advice, or
e-mail Epson with your questions.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661
and enter the PIN on the included Epson PrivateLine Support card.
This is the fastest way of speaking to a live representative, and it’s free.
This service is available 6 AM to 6 PM, Pacific Time, Monday through
Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one
of these numbers:
■U.S.: (562) 276-4394, 6AM to 6 PM, Pacific Time, Monday
through Friday.
■Canada: (905) 709-3839, 6AM to 6 PM, Pacific Ti me, Monday
through Friday.
Days and hours of support are subject to change without notice. Toll
or long distance charges may apply.