Where To Get Help

If you need help with your EPSON Stylus Scan or its drivers, see the contact information below. For help with the EPSON Smart Panel, PageManager, WinFax, eFax, or Adobe PhotoDeluxe, see page 138 for contact information.

EPSON Technical Support

EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day, as listed in the following tables:

Electronic support services

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON’s Home Page at

 

http://www.epson.com.

 

 

EPSON Internet FTP

If you have Internet FTP capability, use your Web browser (or other

Site

software for FTP downloading) to log onto ftp.epson.com with the user

 

name anonymous and your e-mail address as the password.

 

 

EPSON Forum on

Members of CompuServe can type GO EPSON at the menu prompt to

CompuServe®

reach the Epson America Forum. For a free introductory CompuServe

 

membership, call (800) 848-8199 and ask for representative #529.

 

 

Automated telephone services

Service

Access

 

 

EPSON SoundAdviceSM

For pre-recorded answers to commonly asked questions about EPSON

 

products 24 hours a day, seven days a week, call (800) 922-8911.

 

 

EPSON FaxAdviceTM

Access EPSON’s technical information library by calling (800) 922-8911.

 

You must provide a return fax number to use this service.

 

 

EPSON Referral

For the location of your nearest Authorized EPSON Reseller or

Service

Customer Care Center, call (800) 922-8911.

 

 

To speak to a technical support representative, dial:

■U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday

■Canada: (905) 709-2567, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday

Solving Problems 137