Troubleshooting 15-9
Problems Using EPSON Status Monitor 2

The Current Status menu shows “A communication error has

occurred.”

Cause What to do
The printer is turned off. Make sure that the power cord is
properly plugged into the electrical
outlet. Turn on the printer.
The printer is running a self-
test or initializing.
Turn off the printer to terminate the
self-test, and then turn it on again, or
allow the printer enough time to finish
initialization.
Multiple computers are
monitoring a single printer,
and the printer cannot reply
to all of them at the same
time.
Decrease the number of monit oring
computers or make the monitoring
interval longer in the Monitoring
Preferences dialog box. See “Setting
monitoring preferences” on page 12-25
and “Tips for Using EPSON Status
Monitor 2” on page 12-32.
The printer is not ready to
print.
Make sure the printer is ready to print.
For details, see your printer guide.

An application error occurs, and NetWare printers cannot be

monitored when Allow monitoring is selected for monitoring

Windows shared printers under Windows NT 4.0.

Cause What to do
There is a known bug in the
operating system.
Install Service Pack 2 or higher before
monitoring Windows shared printers
under Windows NT 4.0.