Epson DFX-8500 Troubleshooting

	Chapter 8	8
	Troubleshooting	8
	Troubleshooting

Using the Error Indicators . . . . . . . . . . . . . . . . . . . . .	8-3
Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . .	8-5
Using the Hex Dump Mode . . . . . . . . . . . . . . . . . . . .	8-6
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . .	8-7
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . .	8-8
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . .	8-9
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8-13
Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8-15
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	8-18
Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . .	8-19

Troubleshooting

Troubleshooting 8-1

Contents

Page Page 9-PinDot Matrix Printer User’s Guide Page Declaration of Conformity Important Safety Instructions ENERGY STAR Compliance For United Kingdom Users Contents Page Page Page Page Page Printer Parts Introduction Features Options How to Use This Manual Warnings, Cautions, and Notes If You Need Help Setting Up the Printer Unpacking the Printer Page Choosing a Place for the Printer Page Installing the Ribbon Cartridge Page Page Page Plugging in the Printer Connecting the Printer to Your Computer Page Page Caution: Page Page Setting Up Your Software For Windows 95 Users Installing the printer driver using My Computer Installing the printer driver using plug-and-play Accessing the printer driver Accessing the printer driver from Windows applications Accessing the printer driver from the Start menu Changing the printer driver settings Paper menu Graphics menu For Windows 3.1 Users Page Accessing the printer driver from the Control Panel Page For Windows NT 4.0 Users Page Page Page Setup menu Advanced menu For Windows NT 3.5x Users Page Page Printer Setup dialog box Document Properties dialog box Advanced Document Properties dialog box For DOS Program Users Page Paper Handling Using the Two-TractorSystem What paper types you can use Loading Paper onto the Front Tractor Page Page Page Page Page Loading Paper onto the Rear Tractor Page Page Page Page Page Page Adjusting the Paper Position Page Use the Adjusting the printing position Tearing Off the Printed Pages Page Using the Tear Off button Adjusting the tear-offposition Page Page Switching Between Front and Rear Tractors Page Changing the Paper Page Page Printing on Multi-PartForms and Labels Using multi-partforms Using labels Page Using the Printer Control Panel Page Buttons Page Page See “Adjusting the printing position” in 4 Chapter Press to temporarily stop printing. Press again to resume printing Hold down for at least 3 seconds to reset the printer’s control panel settings Other control panel features Self test Hex dump Print settings Paper memory Using DIP Switches Page DIP switch tables The following tables list the settings for each DIP switch Page Page Page Page DIP switch functions Character table Skip over perforation Print direction Page length (for front/ rear tractor) Auto tear off Zero slash Auto line feed Buzzer (beep) Auto CR (carriage return) IBM character table Auto cut mode Software Input buffer Auto I/F (interface) wait time I/F (interface) mode Serial parity Serial baud rate Overlapping multi-partforms, Continuous forms with labels Paper memory Skip over binding Using the Paper Memory Feature Saving paper memory settings Page Page Page Using EPSON Status Monitor Installing EPSON Status Monitor Accessing EPSON Status Monitor Checking the Printer Status Printer menu View menu Settings menu Page Help menu Toolbar Using the Printer Status window Current Status menu Consumables menu Printer Information menu Setting Monitoring Preferences Page Using the Paper Memory Utility Accessing the paper memory utility Registering or changing your paper settings Page Page Page Using Printer Options Using the Pull Tractor Page Page Using the pull tractor with the front tractor Page Page 8.Close the sprocket covers 10.Adjust the top-of-formposition as described in Chapter 3, if necessary Close the top cover. Press the Using the pull tractor with the rear tractor Page Removing the pull tractor Using the Perforation Cutter Installing the perforation cutter Page Page Attaching the perforated paper output attachment and output tray Page Paper handling Cutting off a printed document Turn on auto cut mode with DIP switch TSelect the printer’s tear-offmode as follows: Switching tractors Removing the perforation cutter Page Page Page Using the Paper Cutter Page Page Page Page You can set the cutting position, from 3.0 mm (0.12 inch) to 3.0mm (0.12 inch) below the position When the cutting position is above the When the cutting position is below the Page Removing the paper cutter Page Page Interface Cards Installing an interface card Page Using a serial interface card (C82305@ or C82306@) Selecting a baud rate Handshake timing Error handling Maintenance and Transportation Replacing the Ribbon Cartridge Page Cleaning the Printer Transporting the Printer Page Troubleshooting Page Using the Error Indicators Page Printing a Self Test Using the Hex Dump Mode Problems and Solutions Power supply The lights come on briefly but then go off and stay off wWarning: The printer does not work and the control panel lights are off The printer does not feed continuous paper properly Paper jams, does not feed smoothly, or feeds at a slant The printer does not load continuous paper Skip over perforation does not work The top of form position changes while printing several pages Page Operation The Pause light is off but the printer does not print The Paper Out and Pause lights are on and the printer does not print Paper Out The printer sounds like it is printing, but nothing prints The printer makes a strange noise, and the printer stops abruptly The printer stops printing and the Pause light is flashing Printout Part of the printout is missing, or dots are missing in random positions Lines of dots are regularly missing in printouts w Warning: Incorrect characters are printed The font selected using the the control panel does not print Printing starts too high or too low on the page All the text is printed on the same line The text is printed with extra blank lines between lines of text Page length does not match the length of paper being used Options The perforation cutter is installed and the paper is not cut properly Clearing a Paper Jam Page Specifications Printer Specifications Page Paper Continuous paper (including continuous multi-partforms) Page Page Labels Continuous forms with labels Page Overlapping multi-partforms Overlapping multi-partforms with labels Pre-printedpaper Mechanical Electrical Environmental Safety approvals CE marking Parallel Interface Specifications Serial Interface Specifications Optional Perforation Cutter Specifications Page Printer Commands and Character Tables EPSON ESC/P Control Codes Barcode commands Page Page IBM 2381 Plus Emulation Control Codes Character Tables PC437 (USA, standard Europe) PC850 (Multilingual) PC860 (Portuguese) PC861 (Icelandic) PC863 (Canadian-French) PC865 (Nordic) Abicomp Roman BRASCII ISO Latin PC437 Greek PC852 (East Europe) PC853 (Turkish) PC855 (Cyrillic) PC857 (Turkish) PC866 (Russian) PC869 (Greek) MAZOWIA (Poland) Page Estonia (Estonia) PC774 (LST 1283 : 1993) ISO 8859-2 PC866 LAT. (Latvian) PC866UKR PC APTEC (Arabic) PC708 (Arabic) PC720 (Arabic) PC AR864 (Arabic) Italic International character sets Symbol set Contacting Customer Support For United States and Canada Users Automated telephone services For United Kingdom and the Republic of Ireland Users Faxon EPSON EPtec - Bulletin Board Service for latest drivers and utilities World Wide Web For Australian Users For Singapore Users For Hong Kong Users For Philippines Users Glossary GL-1 GL-2 GL-3 GL-4 GL-5 GL-6 Index IN-1 IN-2 IN-3 IN-4