178 Solving Problems
Checking Error Messages and LightsThe control panel includes various lights and an LCD display to indicate the status of the printer:
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| Paper feed up button | ||
Paper | Ink | Black ink change button | Paper release (ePlaten) | ||
light | light | light and button | |||
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Power |
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light and |
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| OK button | |
button |
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| Menu button | ||
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| Paper cut | |
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| Ink open button | Paper feed down button | |
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Pause/reset |
| LCD | Left arrow or paper | ||
light and button | display | source button | |||
When your paper runs out, ink is low, or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem.
Message | Explanation | Response |
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BORDERLESS ERROR
LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY
The borderless setting is | Press |
| to cancel the print job. Change |
selected and paper that doesn’t | the setting in the printer driver or load | ||
support borderless printing is | different paper. | ||
loaded. |
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The sheet size is not | Make sure the paper is flat. | ||
recognized. |
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| Paper is not loaded correctly. | Make sure paper is loaded correctly. |
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BLACK INK MISMATCH | The black ink setting on the | Cancel the print job or press the | button |
| printer and in the driver do not | to change the black ink setting on the | |
| match. | printer. |
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CALL FOR SERVICE | An error has occurred. |
| The number 3000 indicates that |
| the power cord is not |
| connected correctly. |
Note the error number, then turn the printer off. Then check the power cord connection at both ends and turn it back on. If the message remains after restarting the printer several times, contact Epson as described on page 13.