178 Solving Problems

Checking Error Messages and Lights

The control panel includes various lights and an LCD display to indicate the status of the printer:

 

 

 

Paper feed up button

Paper

Ink

Black ink change button

Paper release (ePlaten)

light

light

light and button

 

 

Power

 

 

 

 

light and

 

 

 

OK button

button

 

 

 

 

 

 

Menu button

 

 

 

 

 

 

 

 

Paper cut

 

 

 

 

button

 

 

 

Ink open button

Paper feed down button

 

 

 

 

Pause/reset

 

LCD

Left arrow or paper

light and button

display

source button

When your paper runs out, ink is low, or a problem occurs, a message appears on the LCD display, and the lights on the control panel come on or flash. The following table lists the messages in alphabetical order and includes an explanation and instructions for correcting the problem.

Message

Explanation

Response

 

 

 

BORDERLESS ERROR

LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY

The borderless setting is

Press

 

to cancel the print job. Change

selected and paper that doesn’t

the setting in the printer driver or load

support borderless printing is

different paper.

loaded.

 

 

 

 

 

 

 

The sheet size is not

Make sure the paper is flat.

recognized.

 

 

 

 

Paper is not loaded correctly.

Make sure paper is loaded correctly.

 

 

 

 

 

BLACK INK MISMATCH

The black ink setting on the

Cancel the print job or press the

button

 

printer and in the driver do not

to change the black ink setting on the

 

match.

printer.

 

CALL FOR SERVICE

An error has occurred.

 

The number 3000 indicates that

 

the power cord is not

 

connected correctly.

Note the error number, then turn the printer off. Then check the power cord connection at both ends and turn it back on. If the message remains after restarting the printer several times, contact Epson as described on page 13.