Solving Problems 185

 

 

Problem

Solution

 

 

Your print has gaps or

◗ Check the expiration date printed on each of the ink cartridges. If the

appears faint.

cartridge is too old, replace it as described on page 159.

 

◗ Make sure the Media Type setting in the printer software is correct.

 

◗ Run a nozzle check and cleaning cycle (see page 154).

 

◗ Check the ink indicators and light and replace ink cartridges if your ink supply

 

is low, as described on page 159. (If you replace ink cartridges with the

 

printer turned off, the ink indicators will not be accurate.)

 

◗ The paper thickness setting is not correct for your paper. Use your printer

 

software (page 97 or page 113 for Mac OS X or page 141 for Windows) to

 

choose the correct setting. When you’re done printing with a custom paper

 

configuration, be sure to return the setting to standard (STD).

 

◗ The PLATEN GAP setting is too wide. Use the menu system to change the

 

setting to STANDARD, or to NARROW if printing on very thin paper. See

 

page 77 for instructions.

 

 

Your print appears blurry or

◗ Make sure the Media Type setting in the printer software is correct.

smeared.

◗ If you’re printing on non-Epson media, you may need to adjust the paper

 

 

thickness setting, drying time, or color density. Use your printer software

 

(page 97 or page 113 for Mac OS X or page 141 for Windows) to choose the

 

correct setting. When you’re done printing with a custom paper

 

configuration, be sure to return the setting to standard (STD).

 

◗ Your paper doesn’t meet the required specifications or wasn’t stored in a

 

dry, humidity-free environment. Load new paper.

 

◗ If you’re using cut sheet media, make sure the printable side is face-up.

 

◗ Ink has leaked into the paper path. Wipe the paper path area of the printer

 

with a soft, clean cloth. See page 171 for cleaning instructions.

 

◗ Turn off the High Speed setting.

 

◗ The PLATEN GAP setting is too narrow. Use the control panel to change the

 

setting to WIDE or WIDER. See page 77 for instructions.

 

◗ Run a nozzle check and cleaning cycle (see page 154).

 

◗ You may need to uninstall and reinstall the printer driver (see page 193).

 

◗ If ink is smeared on the back of your print, make sure PAPER SIZE CHECK is

 

ON in the control panel menu. This prevents printing beyond the edge of the

 

paper and soiling the inside of the printer.