188Solving Problems

Problem

Solution

 

 

 

 

 

 

Blank paper is printed.

Make sure your software is installed correctly and the printer is selected.

 

Make sure the Paper Size setting in your printer software is correct for the

 

 

paper you’re using.

 

Make sure the Paper Source setting in your printer software is correct.

 

 

 

 

A ruled line on your print

Align the print head as described on page 158.

appears to shift.

Run a nozzle check and cleaning cycle; see page 154.

 

 

 

 

 

Color images print in black

Make sure the Color setting is correct in your printer software.

only.

 

 

 

 

 

 

 

 

 

The printer continues to feed

Press the

 

Pause/reset button on the printer to clear any print job data

 

paper after you have

 

in the printer’s buffer and reset the printer.

cancelled a job.

Make sure the paper source is set correctly.

 

 

 

 

Roll paper cannot be cut.

The paper cutter may be dull. Follow the instructions on page 165 to replace

 

 

the cutter.

 

 

 

Make sure

 

appears on the LCD display. If not, press the l Paper

 

 

Source button to select this setting. Also check the Auto Cut settings in your

 

 

printer software.

 

 

 

 

Printing is too slow.

Turn on the High Speed setting.

 

Choose a lower resolution in your printer software for faster printing.

Clear space on your hard drive or run a defragmentation utility. Don’t run too many applications at the same time.

Turn off virtual memory. Add RAM to your system.

Try printing when there is less traffic on the network, or move the printer to a different network segment.