186Solving Problems

ProblemSolution

The bottom edge of your print is smeared.

◗The paper is curled toward the printable side. Flatten the paper or curl it toward the other side.

◗Make sure the Media Type setting in your printer software is correct.

◗If you’re printing on non-Epson media, you may need to adjust the paper thickness setting or drying time. Use your printer software (page 97 or page 113 for Mac OS X or page 141 for Windows) to choose the correct setting. When you’re done printing with a custom paper configuration, be sure to return the setting to standard (STD).

◗If printing on thick paper, the PLATEN GAP setting may be incorrect. Use the control panel to change the setting to WIDE or WIDER; see page 77.

Solving Operational Problems

If you can’t turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following:

•Paper is loaded correctly.

•The printer is plugged securely into a working electrical outlet that’s not controlled by a switch or timer.

•The interface cable is securely connected to the printer and your system.

•The voltage supplied by the electrical outlet matches the voltage on the printer’s rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 13 for details.

If none of these suggestions help, try the solutions below.

Problem

Solution

 

 

 

 

 

 

The printer stops printing

◗ If the

 

 

Pause/reset light is flashing, the printer is performing a

 

 

unexpectedly.

maintenance procedure or waiting for ink to dry. Check the display message

 

and lights on the control panel. Wait until the light stops flashing.

 

◗ Check the display message and lights on the control panel to see if an error

 

has occurred. Follow the instructions for the messages beginning on

 

page 178.

 

 

 

 

 

The printer sounds as if it’s

◗ Follow the instructions beginning on page 154 to clean the print head.

printing, but nothing prints.

◗ Communication between the computer and printer may have been

 

momentarily interrupted. Try restarting the computer and printing again.