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| TROUBLESHOOTING |
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| Table 9 (Cont.) - Troubleshooting Symptoms |
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| SYMPTOM |
| POSSIBLE CAUSE(S) |
| CORRECTIVE ACTION | |||
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| Billing data does not contain the correct |
| Application Software in Site Controller |
| Replace the present Application | |||
| ID and channel information. |
| computer does not support the ELI |
| Software PROMs with PROMs marked | |||
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| option. |
| 344A3265Gx, where x=5 or higher. | |||
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| Personality in the Site Controller |
| Replace the present Personality PROMs | |||
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| computer does not specify the ELI |
| with PROMs that specify the ELI | |||
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| option. |
| option. | |||
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| LIC Alarm with all RIC Alarms |
| Crossed 19B803826P1 and P2 data |
| Swap connections at either the Master | |||
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| cables between Master GTI and Site |
| GTI end or the Site Controller computer | |||
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| Controller computer. |
| end. | |||
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| Bad GTI Interface card. |
| Replace GTI Interface card. | |||
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| Bad Master GTI unit. |
| Replace Master GTI unit. | |||
| LIC Alarm with no RIC Alarms |
| Bad 19B803826P2 data cable between |
| Replace 19B803826P2 data cable. | |||
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| the Master GTI and Port 31 on the Site |
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| Controller computer. |
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| Bad connection to 19B803826P2 data |
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| cable between the Master GTI and Port |
| connector. | |||
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| 31 on the Site Controller computer. |
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| All RIC Alarms |
| Bad 19B803826P1 data cable between |
| Replace 19B803826P1 data cable. | |||
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| the Master GTI and Port 30 on the Site |
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| Controller computer. |
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| Bad connection to 19B803826P1 data |
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| cable between the Master GTI and Port |
| connector. | |||
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| 30 on the Site Controller computer. |
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| Adjacent RIC Alarms on highest |
| Bad connection to 19B803828P1 or P2 |
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| equipped channel numbers |
| bus cable between the group of adjacent |
| the bus cable between the group of | |||
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| GTI units and the GTI unit for the next |
| adjacent GTI units and the GTI unit for | |||
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| lower channel. |
| the next lower channel. | |||
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| Bad 19B803828P1 or P2 bus cable |
| Replace the bus cable between the | |||
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| between the group of adjacent GTI |
| group of adjacent GTI units and the | |||
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| units and the GTI unit for the next |
| GTI unit for the next lower channel. | |||
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| lower channel. |
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| Bad stackable connector on the |
| Replace the bus cable between the GTI | |||
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| 19B803828P1 or P2 bus cable between |
| unit for the next lower channel and the | |||
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| the GTI unit for the next lower channel |
| GTI unit for the 2nd lower channel. | |||
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| and the GTI unit for the 2nd lower |
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| channel. |
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| Single RIC Alarm |
| Bad 19B803828P1 or P2 bus cable |
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| connection to a single GTI unit. |
| that connects directly to the single GTI | |||
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| unit. | |||
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| Bad 19B803828P1 or P2 bus cable |
| Replace the bus cable that connects | |||
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| connector attached to a single GTI unit. |
| directly to the single GTI unit. | |||
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| Bad single GTI unit. |
| Replace the single GTI unit. | |||
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54
