65
Windows
64
Windows
Troubleshooting
If the software does not operate correctly but the problem does not match any
of those listed below, check that you are using the correct hardware and
software. (See P.11.)
If the problem persists even though you are using the correct hardware and
software, refer to the table below and then see the reference page listed for
your problem.
Page
66
67
68
69
70
71
72
73
74
75
76
InstallationConnection •Image ViewingVideoconferencing
Problem
with
I was asked for a disk labeled “FINEPIX” during Mass Storage Driver
installation.
I was asked for a disk labeled “FINEPIX” during PC Camera Driver installation.
I was asked for the “WINDOWS” CD-ROM during Mass Storage Driver/PC
Camera Driver installation.
The camera is connected to my PC but the PC Camera Driver installation will
not start.
The camera is connected to my PC but the Mass Storage Driver installation
will not start.
When I connect the camera to my PC, the “Add New Hardware Wizard”
appears.
When I double-click the removable disk icon, “The device is not ready” error
message appears.
A warning message appeared when I took the camera out of the cradle.
A “Device eject warning” appeared.
When I disconnect the special USB cable and double-click the removable disk
icon, a message appears and the window does not open.
FinePixViewer automatic startup is slow.
I want to stop the FinePixViewer from launching automatically.
The camera and PC are connected but no removable disk icon is displayed.
The PC hangs when I access the SmartMedia.
The PictureHello (videoconferencing) window does not open.
PictureHello (videoconferencing) does not show video of me.
I clicked the Login button in PictureHello (videoconferencing), but I can’t log in.
The live image of the other party in videoconferencing is very jerky.
There is no live image of the other party during videoconferencing.
Videoconferencing call notifications are not displayed.
I can make calls but I cannot use videoconferencing.
I can’t hear the other party in the videoconference/The other party can’t hear me.

Uninstalling FinePixViewer, DP Editor and Exif Launcher

You can automatically uninstall these application programs using
“Add/Remove Programs” in the Control Panel.
• Use this procedure only when the installed software is no longer required or when
software installation fails.
• Always quit FinePixViewer, DP Editor and Exif Launcher before beginning
uninstallation.
• If you uninstall FinePixViewer, you should also uninstall Exif Launcher. Connecting
the camera to your PC when only Exif Launcher is installed may cause a malfunction.

1. Switch on your PC and start up Windows.

2. Right-click the [ ] icon in the taskbar and select “Exit”.

☞When you select “Exit”, the icon is removed from the taskbar.

3. Open the “My Computer” window and double-click

“Add/Remove Programs” in the Control Panel.

4. Select the application to be uninstalled.

The “Add/Remove Programs Properties” window appears.

Select the program to be deleted (FinePixViewer, Exif

Launcher or DP Editor) and click the [Add/Remove] button.

5. Confirm the deletion.

A confirmation dialog box appears. Uninstallation cannot be

cancelled once it has been confirmed in this dialog box.

Check the details carefully.

6. UninstallShield starts up.

When uninstallation ends, click the [OK] button.

NOTE