75
Windows
74
Windows
Possible cause Solution
■I clicked the Login button in PictureHello (videoconferencing), but I
can’t log in.
Are you able to connect to the
Internet?
Is the FinePix Internet Service
undergoing maintenance?
Have you completed the user
registration process?
Check your PC hardware and software
setup.
Log in after the maintenance is
completed.
Sign on as a FinePix Internet Service
user. (See P.43.)
Solution
■The live image of the other party in videoconferencing is very jerky.
Use a high-speed line with a connection speed of 56 kbps or better.
Possible cause Solution
■There is no live image of the other party during videoconferencing.
Are you or the other party trying to call
outside from an in-house LAN?
Are you or the other party trying to call
outside from a home-office LAN?
Calls cannot be made in either direction
between a LAN and an external line. Use
a dial-up connection.
Calls cannot be made in either direction
between a LAN and an external line. Use
a dial-up connection.
Possible cause Solution
■Videoconferencing call notifications are not displayed.
Is the “Automatically accept incoming
calls” checkbox ticked?
Are you logged in to the server?
Uncheck the “Automatically accept
incoming calls” checkbox.
Log in to the server.
Possible cause Solution
■The PictureHello (videoconferencing) window does not open.
Are FinePixViewer and NetMeeting 3.01
installed?
Is FinePixViewer running?
Is the camera switched on?
Is the camera’s lens cover open?
Is the special USB cable connected to
the cradle and PC?
Are you using a compatible operating
system?
Is the PC Camera Driver running?
Install FinePixViewer and NetMeeting
3.01 from the enclosed CD-ROM.
(See P.13.)
In the “Start” menu, select “Programs” /
“FinePixViewer” and click “FinePixViewer”.
1Connect the AC power adapter to the
cradle and place the camera in the
cradle.
2Open the lens cover.
3Slide the power switch on the camera to
the right to switch the camera on.
1Switch the camera off using the correct
procedure.
2Open the lens cover.
3Slide the power switch on the camera to
the right to switch the camera on.
Check that one end of the special USB
cable is connected to the cradle and the
other end is connected to your PC.
Use Windows 98, Windows 98SE,
Windows Me or Windows 2000
Professional.
Double-click “System” in the Control
Panel, select the Device Manager and
check “USB PC Camera” in “Imaging” or
“Other Devices”. If “USB PC Camera” is
marked with a yellow exclamation mark “!”
or a red cross “x”, it is not running.
Uninstall (see P.63) and then re-install PC
Camera Driver (see P.29).
Possible cause Solution
■PictureHello (videoconferencing) does not show video of me.
Is another video input device
connected to your PC?
Is another application displaying the
live images from the camera?
Did you disconnect the special USB
cable or switch off the camera during
live image display?
Disconnect all other video input devices.
Quit any other application that is
displaying live images.
Quit PictureHello and then restart your
PC. Check that the special USB cable is
connected correctly to the cradle and your
PC and then switch the camera on with
the lens cover open.
Troubleshooting Videoconferencing Problems