78

Windows
Possible cause Solution

■Live images do not appear in the VideoImpression Capture window.

Do you have Windows Media Player
installed?
Is the camera’s lens cover open?
Is the special USB cable connected to
the cradle and PC?
Are you using a compatible operating
system?
Is the PC Camera Driver running?
Is another video input device selected?
Is another application displaying the
live images?
Did you disconnect the special USB
cable or switch off the camera during
live image display?
Install Windows Media Player from the
enclosed CD-ROM. (See P.13.)
1Switch the camera off using the correct
procedure.
2Open the lens cover.
3Slide the power switch on the camera to
the right to switch the camera on.
Check that one end of the special USB
cable is connected to the cradle and the
other end is connected to your PC.
Use Windows 98, Windows 98SE,
Windows Me or Windows 2000
Professional.
Double-click “System” in the Control
Panel, select the Device Manager and
check “USB PC Camera” in “Imaging” or
“Other Devices”. If “USB PC Camera” is
marked with a yellow exclamation mark “!”
or a red cross “x”, it is not running.
Uninstall (see P.63) and then re-install PC
Camera Driver (see P.29).
Select “USB PC Camera”. Refer to the
VideoImpression User’s Guide for
information on how to select the video
input device.
Quit any other application that is
displaying live images.
Quit VideoImpression and then restart
your PC. Check that the special USB
cable is connected correctly to the cradle
and your PC and then switch the camera
on with the lens cover open.
Troubleshooting Other Problems

79

Windows
Possible cause Solution

■I can’t sign on as a “FinePix Internet Service” user.

Have you already signed on under the
same e-mail address?
You cannot sign on twice with the same
user ID or e-mail address.
Possible cause Solution

■My camera will no longer play back image files.

Did you rename any files or folders
inside the “DCIM” folder?
Did you replace an image file inside the
“DCIM” folder?
Change the file or folder names in the
“DCIM” folder back to the original names.
Do not replace image files in the “DCIM”
folder.
Solution

■My PC does not shut down correctly.

Disconnect the PC and the camera using the correct procedure and then exit
Windows.
Solution

■I can’t play AVI files on Windows Media Player.

If you want to use Windows Media Player, you must install DirectX 8.0. See the
Microsoft homepage or industry-related magazines for information on how to acquire
DirectX 8.0.
Solution

■I can’t update the Internet menu properly. (The buttons do not line up

correctly.)

The menu data is corrupted. Use the procedure below to update the menu:
1Quit FinePixViewer.
2From the “Start” menu, select “FinePixViewer” in “Programs”. Then right-click on
the “FinePixViewer” icon in the “FinePixViewer” folder and select “Properties”.
3Click the “Find link destination” button to display the folder in which FinePixViewer
was installed.
4Delete the “FinePixInternetFiles” folder in the FinePixViewer installation folder.
5Launch FinePixViewer and click “Menu Update” in the “View” menu.
☞Some types of PC may not shut down correctly while the camera is still connected.
Possible cause Solution

■I can’t log in to the “FinePix Internet Service”.

Are you able to connect to the
Internet?
Is the FinePix Internet Service
undergoing maintenance?
Have you completed the user
registration process?
Check your PC hardware and software
setup.
Log in after the maintenance is
completed.
Click the FinePixViewer user registration
button and sign on as a FinePix Internet
Service user. (See P.43.)