Fujitsu DL9300, DL9400 162

TROUBLE-SHOOTING

Printer Failures

A user cannot generally resolve a problem involving defective printer hardware. On detecting a fatal error, the printer will:

•Stop printing

•Beep four times

•Turn the ONLINE indicator off

•Blink the PAPER OUT indicator

The following errors cause the printer to turn off the power:

•Print head error

•Space motor error

•Line feed motor error

•+34 V overvoltage error

No error condition is displayed if any of these errors occurs.

Turn the printer off and back on, then rerun the same job to check if the error was transient. If the error recurs, contact your dealer.

shooting	-Trouble

User's Manual

7-9

Contents

Page Federal Communications Commission Radio Frequency Interference Statement for United States Users NOTE: FCC warning: Notice to Canadian Users Notice to German Users Bescheinigung des Herstellers/Importeurs TRADEMARK ACKNOWLEDGMENT PRINTER MODELS AND OPTIONS ABOUT THIS MANUAL ORGANIZATION Quick Reference Chapter 1, Introduction Chapter 2, Setting Up Chapter 3, Paper Handling Chapter 8, Installing Options CONVENTIONS WARNING CAUTION NOTE CHAPTER 1 INTRODUCTION CHAPTER 2 SETTING UP CHAPTER 3 PAPER HANDLING CHAPTER 4 PRINTING CHAPTER 5 USING SETUP MODE CHAPTER 6 MAINTENANCE CHAPTER 7 TROUBLE-SHOOTING APPENDIX A SUPPLIES, OPTIONS, AND PUBLICATIONS APPENDIX B PRINTER AND PAPER SPECIFICATIONS APPENDIX C COMMAND SETS APPENDIX D INTERFACE INFORMATION GL–1 Page QUICK REFERENCE Reference Quick Control panel Operation Online Offline Required Response INTRODUCTION Dot matrix printer FEATURES • Software compatibility • Various character sets INTRODUCTION • Auto paper thickness control • Dual interfaces and auto interface selection. The printer has the • Printer driver • DLMENU Maintenance-free Page SETTING UP SELECTING A GOOD LOCATION Up Setting SETTING UP UNPACKING THE PRINTER Checking items received Removing the shipping restraint cardboard SettingUp ASSEMBLING THE PRINTER Installing the Rear Stacker Installing the rear stacker (up position) Installing the rear stacker (down position) Do not place the rear stacker under the stacker guides of the printer Good placement Bad placement Page Page Page Preparing the printer to install the ribbon cartridge Preparing the ribbon cartridge Installing the ribbon cartridge GETTING ACQUAINTED WITH YOUR PRINTER Printer components CONNECTING THE POWER CORD Connecting the power cord Page TESTING THE PRINTER (OFFLINE) Loading a sheet of paper Starting the self-test Page Sample self-testpage Page Page CONNECTING THE PRINTER TO YOUR COMPUTER Connecting the interface cable Page INSTALLING THE PRINTER DRIVER Installing the Printer Driver for Windows Installing the Printer Driver for Windows® Plug and Play Printer Detection Page SELECTING AN EMULATION For Experienced Users: 1.Turn the printer on and load a sheet of paper 2.Enter setup mode Initial printout in setup mode 3.Select the MENU1 function 4.Select an emulation PRINTING A SAMPLE PAGE (ONLINE) 5.Exit MENU1 6.Exit setup mode to save the emulation Page Using MS-DOSto Specify Serial Interface Settings MODE COM1:9600,N,8,1,P MODE LPT1:=COM1 INSTALLING DLMENU (REMOTE SETUP UTILITY) Main menu Page Page PAPER HANDLING SELECTING PAPER Handling Paper PAPER HANDLING OVERVIEW OF PAPER OPERATIONS Location of the buttons Table 3.1 Buttons Used for Paper Handling Button Purpose Action SELECTING PAPER PATH Paper Paths and Feed Directions Front and rear tractors (either optional) Rear tractor and front optional cut sheet feeder Rear tractor and rear optional cut sheet feeder Page ADJUSTING FOR PAPER THICKNESS Adjusting the paper thickness indicator Do not touch the paper thickness indicator during printing USING SINGLE SHEETS Table 3.2 Paper Thickness Indicator Settings Number of Copies Setting *2 (Including the Original) *1 Preparing to load a sheet of paper Loading a sheet a paper Do not open the front cover during printing Loading Paper from the Cut Sheet Feeder (Option) 2 Steps of extension Unloading Continuous Forms Page Page Page Loading the cut sheet feeder (Front feed) Loading the cut sheet feeder (Rear feed) USING CONTINUOUS FORMS Good placement Bad placement Placement of continuous forms Preparing to load continuous forms paper Positioning the tractors Adjusting paper tension Lowering the cut sheet stand •Before lowering the paper table, make sure that the paper holders are closed Page Installing the tractor unit (for rear feeding) Page Tearing off continuous forms (front feed) Tearing off continuous forms (rear feed) FEEDING AND POSITIONING Line Feed/Form Feed PAPER TIPS ON PAPER HANDLING Labels Page printing operations: PRINTING STARTING OR STOPPING PRINTING Printing the remaining lines on a page Continuing printing after supplying paper REMOVING PRINTED PAGES Removing Single Sheets CLEARING THE PRINT BUFFER USING SETUP MODE HOW TO USE THIS CHAPTER Mode Setup USING SETUP MODE Resetting Defaults Using the Diagnostic Functions For Experienced Users: ENTERING SETUP MODE Entering setup mode OVERVIEW OF SETUP MODE <<FUNCTION Table 5.1 Setup Mode Functions Function Table 5.1 Setup Mode Functions (Cont.) Page Summary of setup mode 4.Select the current emulation 5.Change the font to Prestige Elite 6.Select the current print quality 7.Change the pitch to 12 cpi and exit the MENU2 function 8.Exit setup mode, saving the new font and pitch Points to Remember Exiting and Saving PRINTING A LIST OF SELECTED OPTIONS 1. Enter setup mode 2.Select the LIST function Printout of factory defaults using LIST DECIDING WHICH OPTIONS TO CHANGE Table 5.2 Required Options Item Option Table Required Options (Cont.) See the section Hardware Items and Options See the section Print Position Adjust MENU1 AND MENU2 ITEMS AND OPTIONS Setup Mode Example Table 5.3 MENU1 and MENU2 Items and Options MENU1 and Description MENU2 Items <EMULATE Table 5.3 MENU1 and MENU2 Items and Options (Cont.) <FONT> TIMLS-N (continued) TIMLS-B TIMLS-I DOWNLD# Font 0 or font 1 in the printer’s download RAM See Appendix F for font examples <PITCH ## CPI 2.5, 3, 5, 6, 10, 12, 15, 17, 18, or 20 cpi (characters per horizontal inch) PROP SP <CHAR-H Change also the line spacing if TIMES or 4 TIMES is selected Standard character height Double character height <PAGE LG Specifies the length of the page in inches ## IN For DPL24C PLUS and IBM XL24E <TOP-MRG Specifies the number of space lines for the top margin. The resultant blank space is the <TOP-MRG setting minus 1 line The first listing is common to all emulations. Options specific to each emulation are skipped. See the subsequent listings (*3) and(*4) USA TURKY-T Turkish two-pass CYRILIC Cyrillic IBM437 (continued) LATIN A Latin American <CHR-SET SET Page <LF-CODE LF ONLY No carriage return is added to a line feed LF & CR Page HARDWARE ITEMS AND Setup Mode Example Table 5.4 HARDWRE Items and Options Items NOTE: For cut sheet feeders, printing Table 5.4 HARDWRE Items and Options (Cont.) Print buffer Download buffer • 0BYTE option is recommended only for graphics application • With 96KB selected, the printer cannot accept any download font data Page Page PRINT POSITION ADJUSTMENT ITEMS AND OPTIONS Setup Mode Example Table 5.5 ADJUST Items and Options Table 5.5 ADJUST Items and Options (Cont.) CONFIGURATION ITEMS reffered to Setup Mode Example Table 5.6 CONFIG Items and Options CONFIG Items Options Table 5.6 CONFIG Items and Options (Cont.) CONFIG Items Note: For both settings, tearoff positioning will fail if the page length setting does not match the Page Page HEAD GAP ADJUSTMENT ITEMS AND OPTIONS Setup Mode Example Table 5.7 GAP-ADJItems and Options EXITING AND SAVING The only way to exit setup mode without saving your changes is to turn off the printer. When you turn the printer back on, the previous default settings are used 1. Print the <<FUNCTION>> menu RESETTING DEFAULTS Printing a List of Selected Options Resetting Factory Defaults in MENU1 and MENU2 USING THE DIAGNOSTIC FUNCTIONS 1.Print the <<FUNCTION>> menu 2.Select the SELF-TSTfunction 3.Examine the self-testpage 4.Exit the SELF-TSTfunction Printing Hex Dumps Page Sample hex dump 4.Exit the HEX-DUMPfunction Changing MENU1 and MENU2 Items and Options 2.Select the V-ALMNTfunction 3.Adjust the vertical print alignment at letter quality speed 4.Adjust the vertical print alignment at correspondence speed 5.Adjust the vertical print alignment at draft speed 6.Exit the V-ALMNTfunction To exit the V-ALMNTfunction, you must exit setup mode Correct vertical print alignment SETUP MODE REFERENCE Page Page The following options are different: The AGM item is provided: In the Epson ESC/P2 emulation, MENU1 and MENU2 differ from the DPL24C PLUS emulation in the following ways: •The ZEROFNT and LF-CODEitems are not defined ONLINE SETUP MODE Page MAINTENANCE Maintenance CLEANING Cleaning and Vacuuming the Printer To avoid any possibility of injury, before cleaning the printer, turn MAINTENANCE Printer interior Do not use alcohol to clean the platen. Alcohol may cause the rubber to harden REPLACING THE RIBBON The print head may be hot if you have been printing recently Paper thickness indicator Removing the ribbon cartridge Preparing the new ribbon cartridge Installing the new ribbon cartridge REPLACING THE PRINT HEAD Replacing the print head Page TROUBLE-SHOOTING SOLVING PROBLEMS shooting -Trouble TROUBLE-SHOOTING Table 7.1 Print Quality Problems and Solutions Problem Solution Selecting Table 7.1 Print Quality Problems and Solutions (Cont.) Using the Diagnostic Functions in Chapter Changing Top-of Form Table 7.2 Paper Handling Problems and Solutions Table 7.2 Paper Handling Problems and Solutions (Cont.) Page Table 7.3 Operating Problems and Solutions Select ing an Emulation in Chapter Table 7.3 Operating Problems and Solutions (Cont.) Hard ware Items and Options in Chapter Page DIAGNOSTIC FUNCTIONS GETTING HELP Using the Diagnostic Functions Printing a List of Selected Options INSTALLING OPTIONS Options INSTALLING OPTIONS INSTALLING THE TRACTOR UNIT Tractor unit SUPPLIES PUBLICATIONS SUPPLIES, OPTIONS AND PUBLICATIONS Supplies Order Number Option Page PHYSICAL SPECIFICATIONS PRINTER AND PAPER SPECIFICATIONS Dimensions Weight: AC power requirements PRINTER AND PAPER SPECIFICATIONS FUNCTIONAL Print method SPECIFICATIONS Print direction Paper thickness Paper length Number of copies Paper stack Command sets (emulations) PERFORMANCE SPECIFICATIONS Fonts Line spacing Character pitch Characters per line Line feed speed Form feed speed Ribbon life Certification Model PAPER SPECIFICATIONS Print area for single sheets Print area for continuous forms Type of Paper Number of Parts Thickness Page Type of Paper Number of Parts COMMAND SETS COMMAND SETS Sets COMMAND SETS (DPL24C PLUS) FUJITSU DPL24C PLUS Command Print Mode Control Command Sets Horizontal Control Vertical Control Command Sets Tabulation Page Formatting Character Set Control Command Word Processing Font Selection and Downloading Bit Selection of font Print quality m = 0 m = 1 Quality Spacing Pitch Point Typeface Font quality selection Bit Font number selection Remarks Bit Image Graphics Cut Sheet Feeder Control Initialize Printer Bar Code Printing Print Option Control Miscellaneous COMMAND SETS (IBM XL24E) IBM PROPRINTER XL24E EMULATION Height Spacing Page Page Code page ID COMMAND SETS (ESC/P2) Downloading Cut Sheet Feeder Control EPSON ESC/P2 Page Page Page Page Page Page Page INTERFACE INFORMATION PARALLEL INTERFACE Interface INTERFACE INFORMATION Pin Return Signal Direc Page SERIAL INTERFACE Name Transmission mode: Speed: Data bits: Parity bit: Start bit: DTR (RC) Serial Protocols Protocol CHARACTER SETS 1 and (DPL24C PLUS and IBM XL24E Emulation) CHARACTER SETS Code Page 437 Character Set CHARACTER SETS ITALIC AND GRAPHICS CHARACTER SETS (ESC/P2 EMULATION) Italic Character Set Page UK (British English) GERMAN (German) ISO8859/ECMA94 (ISO 8859-1/ECMA94) Page Page Page Page Page Page Page ABG ABY Page FRENCH (French) ITALIAN (Italian) SPANISH (Spanish) FINNISH (Finnish) DANISH1/NORWEGN (Danish1/Norwegian) DANISH2 (Danish2) NATIONAL CHARACTER SETS (ESC/P2 EMULATION) DANISH1 (Danish1) SPANSH1 (Spanish1) Page Page SETS AND SUPPORTED RESIDENT FONTS (ALL EMULATIONS) National Name in 10Courier 12Elite Compress PSBold 10Pica 10 Courier 12 Elite PS Bold ** Timeless A-OCR B-OCRCorrespondence ** Sans Nimbus RESIDENT FONTS Fonts Page See Automatic paper thickness control The acronym for American Standard Code for Information Interchange. ASCII is a set of 256 codes (numbered 0 to 255) used to communicate information between a computer and another device such as a printer The return of the print head carriage to the beginning of the next line A type of parallel interface. See Parallel interface A vertical section on a printed page. This printer can print column pages at 10-pitch(10 characters per inch) Dots per inch Kilobyte. 1K byte equals 1024 bytes The vertical spacing between lines, measured in lines per inch Lines per inch. Used to measure line spacing Characters per horizontal inch (cpi) A set of instructions that control how data is transmitted between devices such as a computer and printer The feeding of paper through the tractor unit attached at the rear of the printer Fonts present (resident) in the printer’s permanent memory Page Page Adjustments left margin AGM (Alternate Graphics Mode) 5-23 Buttons Cables Cut sheet feeder DC1/DC3 commands DC3-CDE Default settings factory defaults Glossary of terms GL-1 Hardware (options) Help, where to get HEX-DUMPfunction Multipart paper National character sets ONLINE button Options, setup Print buffer, clearing Print head Printer Quick Reference, operation Select (DC1)/Deselect (DC3) commands Self-test,printer Serial (RS-232C)interface Setup mode DPL24C PLUS flowchart Specifications Switching MENU1 and MENU2 Testing printer Top margin, changing Vertical character displacement Page FUJITSU OFFICES Please send your comments on this manual or on Fujitsu products to the following addresses (arranged alphabetically):