Specific Problems, Troubleshooting Table | Fujitsu E8420 specification

Specific Problems

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.

Troubleshooting Table

ProblemPage

ProblemPage

Audio Problems . . . . . . . . . . . . . . page 98 DVD/CD-ROM Drive Problems. . . page 98 Port Replicator Problems . . . . . . . page 99 Floppy Disk Drive Problems . . . . . page 99 Hard Drive Problems . . . . . . . . . page 100 Keyboard or Mouse Problems . . page 100 Memory Problems . . . . . . . . . . . page 101

Modem Problems	page 101
Parallel, Serial, USB Device Problemspage 101
PC Card Problems	page 102
Power Failures	page 102
Shutdown and Startup Problems. page 104
Video Problems	page 105
Miscellaneous Problems	page 107

97 - Troubleshooting Your LifeBook

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Fujitsu E8420 manual Specific Problems, Using the Troubleshooting Table

Contents

User’s Guide Copyright and Trademark Information Declaration of Conformity Important Safety Instructions For Authorized Repair Technicians Only Recycling your battery Contents Keyboard Getting Started with Your LifeBook Display Panel User-Installable Features Optical Drive Troubleshooting Your LifeBook Device Ports Care and Maintenance System Specifications Glossary/Regulatory Appendix a Wlan User’s Guide Appendix B Fingerprint Sensor Device Introducing the Optional Fingerprint Sensor Device About This Guide Conventions Used in the Guide Service and Support Fujitsu Contact Information Limited Warranty Fujitsu Shopping Online Getting to Know Your LifeBook Overview Locating the Controls and Connectors LifeBook notebook with display open Top Components Memory Stick/SD Card Slot Wireless Device On/Off SwitchDisplay Panel Latch Button IrDA Sensor Left-Side Panel Components Microphone JackModem RJ-11 Telephone Jack ExpressCard Eject Button Ieee 1394 4-pin JackExpressCard Slot PC Card Eject Button Air Vents DC Power JackSmart Card Slot USB 2.0 Ports Flexible Bay Right-Side Panel ComponentsAnti-theft Lock Slot Flexible Bay Release Latch Back Panel Components LifeBook notebook back panel Parallel Port Serial PortGigabit LAN RJ-45 Jack External Video Port Memory Upgrade Compartment Bottom Components Lithium ion Battery Bay Port Replicator ConnectorDust Filter Status Indicator Panel Power Indicator AC Adapter Indicator Battery Level Indicators Battery Charging Indicators Wireless Radio Emission IndicatorHard Drive/Optical Drive Access Indicator CapsLock Indicator PC Card Access IndicatorNumLk Indicator ScrLk Indicator Using the Keyboard Keyboard Numeric Keypad Windows KeysCursor Keys Function Keys Touchpad Pointing Device Touchpad pointing device Clicking Touchpad Control Adjustment Double-ClickingDragging Optional Quick Point Feature Scrolling Volume Control Controlling the Volume Removing and Installing Modular Devices Flexible Bay Devices Cold-swapping Hot-swapping LifeBook Security/Application Panel LifeBook Security/Application Panel Numbered Buttons Setting up Your LifeBook Security PanelPasswords Enter Button Setting Passwords Setting Supervisor PasswordSetting User Password From Off State Incorrect Password EntryOperating Your LifeBook Security/Application Panel From Suspend State Low Battery Operations PrecautionsUninstalling the Security Panel Application Uninstalling the Security Panel Application Reinstalling the Security/Application Panel UserSupervisor Configuring your LifeBook Application Panel Launching Applications with the Security/Application Panel LifeBook Security/Application Panel Deactivating and Activating the LifeBook Application Panel Power Sources Getting Started with Your LifeBook Connecting the Power Adapters Connecting the AC AdapterConnecting the Optional Auto/Airline Adapter Display Panel Opening the Display Panel Adjusting Display Panel Brightness Using the Power Options Windows VistaUsing the Windows Mobility Center Windows Vista Closing the Display Panel Power On Starting Your LifeBook Notebook Boot Sequence Hard Disk Drive PasswordsBios Setup Utility Entering the Bios Setup Utility Using the TrustedCore Menu Booting the System Bios GuideStarting Windows Vista the first time Registering Windows Vista with Microsoft Starting Windows XP the First Time Registering Windows XP with Microsoft Windows Vista Systems Installing Click MeRegistering Your LifeBook notebook with Fujitsu Windows XP Systems Fujitsu Driver Update Utility Power Management Power/Suspend/Resume Button Sleep Mode Enable or Disable the Hibernation Feature Hibernate FeatureWindows Power Management Restarting the System Powering Off Power Management User-Installable Features Lithium ion Battery Recharging the Batteries Low Battery State Cold-swapping Batteries Replacing the BatteryShorted Batteries Hot-swapping Batteries Removing a Battery Optical Drive Optical Drive Media Player Software Loading Media on Your Drive Optical Drive Removing Media Loading/Ejecting Media Using the Media Player Software Emergency Optical Drive Tray ReleaseStarting a DVD Movie DVD Models only Opening the Media Player Control Panel Using Media Player on Battery PowerUsing the Media Player Control Panel Exiting the Media Player To Watch a Movie on Battery Power Installing a Memory Stick or SD Card Memory Stick/Secure Digital Cards Installing Memory Stick/SD Cards Removing a Memory Stick/SD Card Installing/Removing PC Card PC Cards/ExpressCards Installing PC Cards Removing PC Cards Installing ExpressCards Mm ExpressCard ExpressCard Slot top slot Removing ExpressCards To remove an ExpressCard, follow these steps Smart Card Reader Memory Upgrade Module Installing Memory Upgrade Modules Opening the Memory Compartment Removing a Memory Upgrade Module Removing a Memory Upgrade Module Checking the Memory Capacity Device Ports Modem RJ-11 Telephone Jack Connecting the LAN Internal LAN RJ-45 Jack Port Replicator Connector Parallel PortSerial Port Connecting a USB Device Universal Serial Bus Ports Infrared Port Ieee 1394 Port Headphone Jack Microphone Jack External Video Port Hdmi Jack Troubleshooting Identifying the Problem Troubleshooting Your LifeBook Specific Problems Troubleshooting TableUsing the Troubleshooting Table Problem Possible Cause Possible Solutions Audio Problems Problem Possible Cause Possible Solutions Keyboard or Mouse Problems Memory Problems Power Failures Sources on Shutdown and Startup Problems Video Problems Problem Possible Cause Possible Solutions Miscellaneous Problems Power On Self Test Messages Keyboard controller error Incorrect Drive a type run SetupIncorrect Drive B type run Setup Keyboard error Real time clock error Press F1 to resume, F2 to SetupPrevious boot incomplete Default configuration used Operating system not found System Cmos checksum bad run Setup System battery is dead Replace and run SetupSystem Bios shadowed System timer error Modem Result Codes Busy No Answer Restoring Your Pre-installed Software Re-installing Individual Drivers and Applications Methods for accessing the utilities Restoring the Operating System for Windows Vista Systems Determining whether Recovery and Utility is pre-loaded Running Recovery and Utility from hard diskRunning Recovery and Utility from the optical disc Procedure Recovery and Utility tabs Restoring the Operating System for Windows XP Systems Automatically Downloading Driver Updates Check for updates nowEnable Automatic Update Notifications Show update history About Fujitsu Driver UpdateFujitsu Driver Update Readme Care and Maintenance Caring for your LifeBook Notebook Care and Maintenance Cleaning your LifeBook notebook Cleaning guidelines using recommended off-the-shelf cleaners Cleaning the dust filter Disinfecting LifeBook computers Removing/installing the dust filter Storing your LifeBook notebook Traveling with your LifeBook notebook Outlet Type Location Increasing Battery Life BatteriesCaring for your Batteries Media Care Caring for your Media DVD/CD/CD-RCaring for your Optical Drive Caring for your Cards Specifications Configuration Label Memory MicroprocessorChipset Video Video RAM AudioMass Storage Device Options Hard Drive Features Modular Bay Devices Theft Prevention Lock Device PortsTrusted Platform Module On the LifeBook notebook On the Optional Port Replicator External Keyboard and/or Mouse Support PowerKeyboard Batteries Dimensions and Weight Popular AccessoriesEnvironmental Requirements Tutorials Pre-Installed SoftwareLearning About Your Software Manuals Roxio Easy Media Creator CyberLink PowerDirectorAdobe Acrobat Reader Norton Internet Security ArcSoft WebCam Companion Google Picasa Fujitsu Driver Update UtilityGoogle Desktop Google Toolbar System Specifications Access point Ad Hoc ModeActive-Matrix Display Bit BootAuto/Airline Adapter Bps Default Value CommandConfiguration CardBus Disk Drive Driver Encryption Key Network Key Port IEEE802.11g IEEE802.11aIEEE802.11b Infrared Lithium ion Battery IrDALPT Port Memory MAC AddressMegahertz MHz Network key Network name Ssid Service Set IdentifierOpen system authentication Partition PPPoE Pitch keyboardPixel Program RAM Module ResetShared key authentication Restart Stereo audio Status IndicatorSleep Subnet mask Wi-Fi Compatible Regulatory Information FCC Notices Regulatory Information DOC Industry Canada Notices Avis Aux Utilisateurs Du Réseau Téléphonique Canadien Regulatory Information Regulatory Notes and Statements Wireless LAN, Health and Authorization for useFCC Regulatory Information Regulatory Information/Disclaimers Federal Communications Commission statement FCC Interference Statement FCC Radio Frequency Exposure statement Export restrictionsCanadian Notice Before Using the Optional Wireless LAN Wireless LAN Devices Covered by this DocumentCharacteristics of the Wlan Device Wireless LAN Modes Using this Device Access Point Infrastructure Mode Access Point Infrastructure Mode Network Deactivating/Disconnecting the Wlan Device How to Handle This Device Deactivation Using the Wireless Device On/Off Switch Disconnection Using the Icon in the TaskbarActivating the Wlan Device Connecting to a Network Configuring the Wireless LANConfiguring the Wlan Using Windows Vista Connectiing to a Network Troubleshooting the Wlan Troubleshooting Problem Possible Cause Possible Solution Wlan Specifications Specifications Appendix a Wlan User’s Guide Where to Find Information About Bluetooth Using the Bluetooth DeviceWhat is Bluetooth FCC Radiation Exposure Statement Warranty Using a UWB Device What is Certified Wireless USB?Using Certified Wireless USB Appendix B Fingerprint Sensor Device Introducing the Optional Fingerprint Sensor Device Installing OmniPass Getting Started Installing the OmniPass Application System Requirements Uninstalling OmniPass Verifying Information about OmniPass Master Password Concept User Enrollment Basic Enrollment Enrolling a Fingerprint Using OmniPass Password Replacement OmniPass Authentication Toolbar Remembering a Password Additional Settings for Remembering a Site Associating a Friendly Name Logging in to a Remembered Site With Master PasswordPassword Management Logging into Windows with a Fingerprint Device OmniPass User Identities Choosing User Identity during Login Switch User IdentityIdentities and Password Management Configuring OmniPass Exporting and Importing UsersExporting an OmniPass User Profile Importing an OmniPass User Profile Things to Know Regarding Import/Export OmniPass Control Center User Management User Settings System Settings Cannot add a User with a Blank Password to OmniPas Cannot add Windows users to OmniPass Appendix B Fingerprint Sensor Device Index FDU 59, 118 Modem 16 196