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Fujitsu E8420 manual Specific Problems, Using the Troubleshooting Table

Models: E8420

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Specific Problems

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.

Troubleshooting Table

ProblemPage

ProblemPage

Audio Problems . . . . . . . . . . . . . . page 98 DVD/CD-ROM Drive Problems. . . page 98 Port Replicator Problems . . . . . . . page 99 Floppy Disk Drive Problems . . . . . page 99 Hard Drive Problems . . . . . . . . . page 100 Keyboard or Mouse Problems . . page 100 Memory Problems . . . . . . . . . . . page 101

Modem Problems	page 101
Parallel, Serial, USB Device Problemspage 101
PC Card Problems	page 102
Power Failures	page 102
Shutdown and Startup Problems. page 104
Video Problems	page 105
Miscellaneous Problems	page 107

97 - Troubleshooting Your LifeBook

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Fujitsu E8420 manual Specific Problems, Using the Troubleshooting Table

Contents

Learn how to use your Fujitsu LifeBook E8420 notebook User’s GuideCopyright and Trademark Information DECLARATION OF CONFORMITY AC adapter output polarity IMPORTANT SAFETY INSTRUCTIONSFor Authorized Repair Technicians Only SAVE THESE INSTRUCTIONSRecycling your battery Chapter 1 Getting to Know Your LifeBook ContentsPreface Status Indicator PanelTouchpad Pointing Device Volume ControlKeyboard Flexible Bay DevicesConnecting the Power Adapters Chapter 2 Getting Started with Your LifeBookPower Sources Opening the Display Panel Adjusting Display Panel BrightnessInstalling PC Cards Removing PC Cards Installing ExpressCards Chapter 3 User-Installable FeaturesLithium ion Battery Memory Upgrade ModuleRestoring Your Pre-installed Software Chapter 4 Troubleshooting Your LifeBookTroubleshooting Device PortsSpecifications Chapter 5 Care and MaintenanceChapter 6 System Specifications Configuration Label Microprocessor Chipset Memory Video AudioBefore Using the Optional Wireless LAN Glossary/RegulatoryAppendix A WLAN User’s Guide Configuring the Wireless LANConfiguring OmniPass OmniPass Control Center Troubleshooting Appendix B Fingerprint Sensor DeviceGetting Started Installing OmniPass User Enrollment Using OmniPass Introducing the Optional Fingerprint Sensor DevicePreface About This GuideConventions Used in the Guide Fujitsu Contact Information Purchase date Conditions under which the problem occurred Getting to Know Your LifeBook ChapterOverview Locating the Controls and Connectors Figure 2. LifeBook notebook with display openTop Components Memory Stick/SD Card Slot Wireless Device On/Off SwitchDisplay Panel Latch Button IrDA SensorLeft-Side Panel Components Microphone JackModem RJ-11 Telephone Jack The PC Card eject button is used for removing a PC Card from the slot The air vents are used to cool the system to prevent overheating Right-Side Panel Components Back Panel Components Figure 5. LifeBook notebook back panel21 - Getting to Know Your LifeBook Bottom Components Memory Upgrade CompartmentAir Vents Lithium ion Battery BayPort Replicator Connector Dust FilterStatus Indicator Panel Power IndicatorAC Adapter Indicator Battery Level IndicatorsBattery Charging Indicators Wireless Radio Emission IndicatorHard Drive/Optical Drive Access Indicator CapsLock Indicator PC Card Access IndicatorNumLk Indicator ScrLk IndicatorUsing the Keyboard KeyboardNumeric Keypad Windows KeysCursor Keys Function Keys Touchpad Pointing Device Figure 9. Touchpad pointing deviceClicking Dragging Touchpad Control AdjustmentDouble-Clicking 33 - Touchpad Pointing DeviceOptional Quick Point Feature Scrolling34 - Touchpad Pointing Device Volume Control Controlling the VolumeRemoving and Installing Modular Devices Flexible Bay DevicesRemoving/Installing a device in the Flexible Bay Cold-swappingHot-swapping LifeBook Security/Application Panel Figure 11. LifeBook Security/Application PanelSetting up Your LifeBook Security Panel PasswordsSetting User Password Setting PasswordsSetting Supervisor Password 40 - LifeBook Security/Application PanelFrom Off State Operating Your LifeBook Security/Application PanelIncorrect Password Entry From Suspend StatePrecautions Uninstalling the Security Panel ApplicationReinstalling the Security/Application Panel UserSupervisor Launching Applications with the Security/Application Panel Configuring your LifeBook Application Panel1 Click on Other from the Internet browser box Deactivating and Activating the LifeBook Application Panel 3 Click on LifeBook Application Panel4 Click on Stop Application Panel Power Sources Getting Started with Your LifeBookChapter Connecting the Power Adapters Connecting the AC AdapterConnecting the Optional Auto/Airline Adapter Display Panel Opening the Display PanelUsing the Windows Mobility Center Windows Vista Adjusting Display Panel BrightnessUsing the Power Options Windows Vista Using the KeyboardClosing the Display Panel 51 - Display PanelPower On Starting Your LifeBook NotebookBoot Sequence Hard Disk Drive PasswordsBIOS Setup Utility The BIOS Setup Utility configures Booting the System Starting Windows Vista the first timeBIOS Guide Registering Windows Vista with Microsoft Starting Windows XP the First Time Registering Windows XP with MicrosoftWindows Vista Systems Installing Click MeRegistering Your LifeBook notebook with Fujitsu Windows XP SystemsFujitsu Driver Update Utility 59 - Starting Your LifeBook NotebookPower Management Power/Suspend/Resume ButtonSleep Mode Restarting the System Hibernate FeatureWindows Power Management Enable or Disable the Hibernation FeaturePowering Off 64 - Power Management User-Installable Features Lithium ion BatteryChapter Recharging the Batteries 66 - Lithium ion BatteryLow Battery State 67 - Lithium ion BatteryReplacing the Battery Battery Bay Release Latches Figure 14. Removing a Battery2 Follow steps 3 through 6 in “Cold Swapping Batteries” Optical Drive Figure 15. Optical DriveMedia Player Software Loading Media on Your Drive4 Gently push the holder tray back in until you hear a click 72 - Optical DriveRemoving Media Figure 16. Loading/Ejecting MediaUsing the Media Player Software Emergency Optical Drive Tray ReleaseStarting a DVD Movie DVD Models only Opening the Media Player Control Panel Using Media Player on Battery PowerUsing the Media Player Control Panel Exiting the Media PlayerTo Watch a Movie on Battery Power Memory Stick/Secure Digital Cards SD Card Memory StickInstalling Memory Stick/SD Cards Removing A Memory Stick/SD CardPC Cards/ExpressCards Installing PC Cards Removing PC CardsInstalling ExpressCards Removing ExpressCards Smart Card Reader Installing Memory Upgrade Modules Memory Upgrade ModuleFigur e 23. Installing a Second Memory Module Figure 22. Opening the Memory CompartmentRemoving a Memory Upgrade Module Figure 24. Removing a Memory Upgrade ModuleChecking the Memory Capacity 87 - Memory Upgrade ModuleDevice Ports Modem RJ-11 Telephone JackInternal LAN RJ-45 Jack Figure 26. Connecting the LANSerial Port Port Replicator ConnectorParallel Port side of the connectorUniversal Serial Bus Ports Infrared Port IEEE 1394 PortHeadphone Jack Microphone JackFigure 31. Connecting External Video Device External Video PortHDMI Jack Figure 32. Connecting HDMI DeviceIdentifying the Problem Troubleshooting Your LifeBookTroubleshooting Chapter96 - Troubleshooting Your LifeBook Specific Problems Troubleshooting TableUsing the Troubleshooting Table Audio Problems ProblemPossible Solutions DVD/CD-RW/CD-ROM Drive ProblemsInstall DVD Player software. See “Media Player Software” on ProblemPossible Solutions Port Replicator ProblemsHard Drive Problems ProblemPossible Solutions Keyboard or Mouse ProblemsMemory Problems ProblemPossible Solutions ory Upgrade Module” on pagePC Card/ExpressCard Problems ProblemPossible Solutions Power Failures“Status Indicator Panel” on page ProblemPossible Solutions pend/Resume button. See “Power Sources” on page“Status Indicator Panel” on page ProblemPossible Solutions Shutdown and Startup Problems“BIOS Setup Utility” on page ProblemPossible Solutions tus indicators. See “Power On Self Test Messages” on pagePress a keyboard button or move the mouse to restore operation. If ProblemPossible Solutions Check your power management settings in the Power Options conReinstall your device. See “External Video Port” on page ProblemPossible Solutions Miscellaneous ProblemsPower On Self Test Messages Keyboard controller error Incorrect Drive A type - run SETUPIncorrect Drive B type - run SETUP Keyboard errorReal time clock error Press F1 to resume, F2 to SETUPPrevious boot incomplete - Default configuration used 110 - Troubleshooting Your LifeBookSystem BIOS copied to shadow RAM Modem Result Codes Restoring Your Pre-installed Software Re-installing Individual Drivers and ApplicationsRestoring the Operating System for Windows Vista Systems Determining whether Recovery and Utility is pre-loaded Running Recovery and Utility from hard diskRunning Recovery and Utility from the optical disc 2 Select the Boot Menu from the TrustedCore Menu ProcedureRecovery and Utility tabs 4 Insert the Recovery and Utility Disc into the drive trayRestoring the Operating System for Windows XP Systems 117 - Restoring Your Pre-installed SoftwareAutomatically Downloading Driver Updates Check for updates nowEnable Automatic Update Notifications Fujitsu Driver Update Readme Show update historyAbout Fujitsu Driver Update Displays the FDU version number and copyright informationCare and Maintenance Caring for your LifeBook NotebookChapter Make a habit of transporting it in a suitable carrying case Cleaning your LifeBook notebook Computer exterior, computer keyboardLCD display Cleaning the dust filter Disinfecting LifeBook computersStoring your LifeBook notebook Figure 33. Removing/installing the dust filterTraveling with your LifeBook notebook Batteries Media Care Do not disassemble or dismantle the optical drive Configuration Label System SpecificationsSpecifications ChapterMemory MicroprocessorChipset VideoAudio Mass Storage Device Options15.4” TFT Wide WXGA+ model Features Modular Bay DevicesDevice Ports 134 - System Specifications On the Optional Port ReplicatorPower KeyboardDimensions and Weight Popular AccessoriesEnvironmental Requirements Pre-Installed Software Learning About Your SoftwareAdobe Acrobat Reader CyberLink PowerDirector138 - System Specifications Norton Internet SecurityMicrosoft Office Ready with Office Assistant Fujitsu Driver Update UtilityMicrosoft Windows Vista Business Edition Google Desktop140 - System Specifications Glossary 8 bits of parallel binary information The information a system stores and processes Dual-in-line memory module Federal Communication Commission Class A - supports 16 million hosts on each of 126 networks An abbreviation for infrared Megabyte. One million bytes 149 - Glossary The distance between the centers of the letter keys of a keyboard See Reset Super VGA Wi-Fi Compatible WLAN153 - Glossary Regulatory Information FCC NOTICESNotice to Users of the US Telephone Network 155 - Regulatory InformationDOC INDUSTRY CANADA NOTICES 156 - Regulatory InformationAvis Aux Utilisateurs Du Réseau Téléphonique Canadien 157 - Regulatory Information158 - Regulatory Information Regulatory Notes and Statements Appendix A WLAN User’s GuideFCC Regulatory Information Wireless LAN, Health and Authorization for useFederal Communications Commission statement FCC Interference StatementCanadian Notice FCC Radio Frequency Exposure statementExport restrictions 161 - Appendix A WLAN User’s GuideBefore Using the Optional Wireless LAN Wireless LAN Devices Covered by this DocumentCharacteristics of the WLAN Device Wireless LAN Modes Using this Device Ad Hoc Mode NetworkAccess Point Infrastructure Mode Access Point Infrastructure Mode NetworkDeactivating/Disconnecting the WLAN Device How to Handle This DeviceDeactivation Using the Wireless Device On/Off Switch Disconnection Using the Icon in the TaskbarActivating the WLAN Device Configuring the Wireless LAN Configuring the WLAN Using Windows VistaTroubleshooting the WLAN TroubleshootingPossible Cause ProblemPossible Solution 169 - Appendix A WLAN User’s GuideWLAN Specifications Specifications171 - Appendix A WLAN User’s Guide Using the Bluetooth Device What is BluetoothWhere to Find Information About Bluetooth 173 - Appendix A WLAN User’s Guide Using a UWB Device What is Certified Wireless USB?Using Certified Wireless USB Appendix B Fingerprint Sensor Device Introducing the Optional Fingerprint Sensor DeviceInstalling OmniPass Getting StartedWindows XP Professional operating system To install OmniPass on your system you mustInstalling the OmniPass Application At least 35 MB available hard disk spaceTo remove the OmniPass application from your system Uninstalling OmniPassTo check the version information of OmniPass Verifying Information about OmniPassUser Enrollment Master Password ConceptBasic Enrollment Enrolling a Fingerprint180 - Appendix B Fingerprint Sensor Device Using OmniPass Password ReplacementOmniPass Authentication Toolbar Remembering a Password182 - Appendix B Fingerprint Sensor Device Additional Settings for Remembering a Site Associating a Friendly Name183 - Appendix B Fingerprint Sensor Device Logging in to a Remembered Site With Master PasswordPassword Management Logging into Windows with a Fingerprint DeviceOmniPass User Identities 185 - Appendix B Fingerprint Sensor DeviceIdentities and Password Management Choosing User Identity during LoginSwitch User Identity 186 - Appendix B Fingerprint Sensor DeviceConfiguring OmniPass Exporting and Importing UsersExporting an OmniPass User Profile OmniPass will notify you if the user was successfully imported OmniPass Control Center User Settings System Settings190 - Appendix B Fingerprint Sensor Device Troubleshooting Your Windows password has changed192 - Appendix B Fingerprint Sensor Device Index FDU 59, 118 F8 30 F9 30Modem 16