Troubleshooting guidelines

As you troubleshoot the server, keep the following guidelines in mind:

■Never remove the chassis cover while the server is turned on.

■Do not attempt to open the monitor; it is extremely dangerous. Even if the power is disconnected, stored energy in the components can be dangerous.

■If a peripheral does not work, make sure that all connections are secure.

■If you see an error message on the screen, write it down, word for word. You may be asked about it when calling Gateway Client Care.

■Only qualified personnel should open the system for maintenance.

■If you are qualified to maintain the system yourself, make sure you are properly grounded before opening the system chassis. See Chapter 3, Case Access, for more information on preventing electrostatic damage to the system.

CD problems

The system does not recognize the CD drive
Probable cause
Solution

 

 

The CD is not intended

Make sure that the disc is PC-compatible.

for PC use

 

 

 

The CD is loaded

Make sure that the label is facing up, then try again.

incorrectly

 

 

 

The CD is scratched or

Try cleaning the CD with a lint-free cloth. Make sure the disk

dirty

is not scratched.

 

 

The CD drive needs to

In the Control Panel window (Start Settings Control

be added as new

Panel), double-click Add New Hardware. Follow the

hardware

on-screen instructions for adding the drive.

 

 

The secondary IDE

Restart your server, then press F1 to enter the BIOS Setup

device may be disabled

utility program. From the Advanced IDE

 

Configuration menu, set the IDE Controller to Both and

 

the Secondary IDE Master to Auto.

 

 

88Troubleshooting