Printer problems
The printer will not turn on.
Probable Cause | Solution |
The printer is not plugged in. Check the power cable. Make sure it is plugged into a live power source.
The printer is not turned on. Make sure the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated.
The printer is defective. | Try another printer, if one is available. |
The printer is turned on but will not print.
Probable Cause | Solution |
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The printer is not connected | Check the data cable between the printer and |
to the system. | the system. Make sure it is connected to the |
| proper port. Check the connector and cable for |
| bent or broken pins. |
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The printer is not designated | If the printer to which you are trying to print is |
as the default printer. | not the default printer, make sure you have |
| selected it through the application’s printer |
| setup function. |
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The printer has not been | From the Printers window (Start Settings |
added to the system. | Printers), |
| the directions for adding the new printer. |
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The printer prints garbled text.
Probable Cause | Solution |
The wrong driver is being used for the selected printer.
From the Printers window (Start Settings Printers), select the printer. From the File menu, select Properties. Make sure the printer is using the right printer driver. If not, install the correct one.
98Troubleshooting