Gateway E1400 99

Probable Cause	Solution

The CD is scratched or dirty.	Try cleaning the CD with a lint-free cloth.
	Check the CD for scratches.

The CD/DVD drive needs to	From the Control Panel window (Start
be added as new hardware.	Settings Control Panel), double-clickAdd
	New Hardware. Follow the directions for
	adding the drive.

The secondary IDE device	Restart your computer, then press F1 to enter
may be disabled.	the BIOS Setup utility program. From the
	Advanced IDE Configuration menu, set the
	IDE Controller to Both and the Secondary
	IDE Master to Auto.

The CD cables are not	Open the system and check all cables
installed correctly.	between the CD controller and the CD/DVD
	drive.

The CD/DVD drive may be	Replace the CD/DVD drive.
defective.

92Troubleshooting

Contents

Page Preface System Features System Setup Case Access Replacing and Adding Drives System Components Using the BIOS Setup Utility Managing Your System Cleaning Your System Safety, Regulatory, and Notices Page Preface www.gateway.com/support System1 Features Audio-out port CD drive CD eject button CD volume control Power LED Reset button Right panel release button Audio Line-out and Line-in jacks Power Connector RJ-45 LAN connector Serial port USB ports Page Page Front Back Page System Setup To start the system: Understanding the Power-On Self-Test Setting up the operating system To complete the operating system setup: To turn off your system in Windows 95: To turn off your system in Windows NT or Windows 98: To reset your system in Windows 95 or Windows 98: To reset your system in Windows NT: Page Case Access To avoid static electricity discharge: Page Removing the side panels To remove the right panel: Page Page To remove the left panel: Replacing the side panels To replace the left panel: To replace the right panel: Replacing and Adding Drives To release the drive cage: Page To reinsert the drive cage: To replace a 3.5-inchdiskette drive: Page To add a second diskette drive: Page To replace the CD drive: Page Page Page Page To replace the 3.5-inchhard drive: Page Page To add an additional hard drive: Page Page Page System5 Components To install DIMMs: Page To add a PCI expansion card: Page Page To replace the AGP card: To replace the battery: Page To replace the power supply: Page To remove the system board tray assembly: Page To replace the system board: To replace the system board tray assembly: Page To replace the processor: Page Page Page Using the BIOS Setup Utility Page To create a bootable diskette: To note the current BIOS settings: To create the BIOS update diskette: To update the BIOS: To restore the BIOS settings: Recovery mode To recover the BIOS: Managing Your System Surge suppressors Line conditioners Uninterruptible power supplies Hard drive maintenance utilities Using ScanDisk in Windows 95 and Windows To use ScanDisk: Using Check Disk in Windows NT To use Check Disk: Using Disk Defragmenter in Windows 95 and Windows To use Disk Defragmenter: Hard drive management practices Checking hard drive space To check hard drive space: Backing up files To run Backup in Windows 95 and Windows 98: To run Backup in Windows NT: Deleting unneeded files Deleting Windows temporary files To decrease the size of the Recycle Bin: Protecting against viruses To remove a virus: Checking system health with LANDesk To install LANDesk Client Manager: Creating a startup diskette To create a startup diskette: Keeping a record of system configuration To print a system summary: Using your System Restoration CD About soft-off Using Suspend in Windows Adding a Suspend option to the Start menu To add a Suspend option to the Start menu: Taking your system out of Suspend To reestablish your network connection: Using Standby in Windows Checking the type of power management on your system To check the type of power management on your system: Putting your system into Standby (S1) To set the standby timer: To set the computer’s power button to put the system into Standby: Taking your system out of Standby Cleaning Your Page Troubleshooting Verifying your configuration Troubleshooting guidelines An audio CD produces no sound The CD/DVD drive is not recognized by the system Page The SCSI drive is not recognized by the system The IDE drive is not recognized by the system Memory errors were detected during system start up A new processor is not recognized by the system The modem is not recognized by the system A SCSI device is not recognized by the system The diskette drive is not recognized by the system The diskette drive will not read, write, or format The diskette drive LED illuminates continuously An adapter card is not recognized by the system The printer will not turn on The printer is turned on but will not print The printer prints garbled text The system will not start up The system is non-responsive The keyboard does not work The mouse does not work The system is running but there is no display The text on the display is dim or difficult to read The color monitor displays everything in black and white The displayed characters are garbled The video is distorted Page Error Message Solutions Page Page Page Page Safety Regulatory, and Notices Setting up your system Care during use Replacement parts and accessories American users FCC part 68 (applicable to products fitted with USA modems) Canadian users European users Japanese users Australia and New Zealand users External television antenna grounding Lightning protection Power lines Reference Grounding component All Rights Reserved Trademark Acknowledgments Specifications A