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•If you added or removed server components before the problem started, review the installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

•If an error message appears on the screen, write down the exact message before calling Gateway Customer Care. For instructions, see “Telephone support” on page 60.

•Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Check your configuration settings.

•When diagnosing problems, press the non-maskable interrupt (NMI) button to put the server into a halt state. For the location of the button, see “Front” on page 2.

•If an error occurs in a program, see its documentation or online help.

Battery replacement

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

-The power cords or plugs are damaged

-Liquid has been spilled into your server

-Your server was dropped

-The case was damaged

Instead, unplug your server and contact a qualified computer technician.

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

•Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Correct any discrepancies.

•Remove the top panel by following the instructions in “Opening the server case” on page 25, then make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

•If you have the correct test equipment, make sure that the new battery has power. Although unlikely, your new battery may be defective.

Beep codes

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of error conditions.

Beeps

Description

Troubleshooting steps

 

 

 

1

Memory refresh timer error

Reseat the memory modules or replace with

 

 

modules you know are good.

2

Parity error in the first 64 KB of memory.

Same as for 1 beep.

 

 

 

3

Base memory read/write test error

Same as for 1 beep.

 

 

 

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