CHAPTER 4: Troubleshooting
Troubleshooting guidelines
•If you have problems with the monitor, the information in this chapter may help you solve them without needing to call Customer Care.
•Make sure that the monitor has warmed up for about 30 minutes before making any judgments about the picture quality.
Troubleshooting symptoms
No power
•Make sure that the power cord is connected correctly to both the back of the monitor and the wall outlet. For more information about connecting the power cord, see “Connecting power” on page 17.
Important
If the power LED is on, the monitor is receiving power.
No picture
•Touch 
(Menu), then touch 
(Input Select) to make sure that you have selected the correct video source.
•Make sure that the power cord is connected correctly to both the back of the monitor and the wall outlet. For more information about connecting the power cord, see “Connecting power” on page 17.
•Make sure that the video cable is connected securely to the back of the monitor and computer. For more information about connecting the video cable, see “Connecting video inputs” on page 12.
•Make sure that the monitor is turned on.
•Reset the monitor to the factory settings. For more information, see “Advanced menu” on page 38.
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