CHAPTER 4: Troubleshooting

•This may be caused by older video drivers on your computer. See the Gateway support Web site at www.gateway.com for updated video drivers for your computer. You can also go directly to your video card’s support Web site for the most up-to-date video drivers. The Web sites for the major video card manufacturers are:

ATI®: www.ati.com

Intel®: www.intel.com

Nvidia®: www.nvidia.com

You see “noise” or “trash” on the screen

•The signal on HDMI or DVI-D may be HDCP encoded. If the signal is not decoded correctly, the video either flashes or shows colored snow.

•Make sure that the output device is directly plugged into the monitor (remove any video switchers/receivers).

•Unplug the HDMI or DVI cable to reestablish a connection with the output device.

•Stop and restart the output device to allow renegotiation.

Gaming support

Your games do not have support for widescreen displays.

•Newer games are adding support for widescreen displays as the widescreen format becomes more popular. Check the game’s Web site for updates. You can also consult the following Web site for specific settings and options to configure older games to support widescreen: www.widescreengamingforum.com. Some adjustments may require you to make changes to the Windows System Registry. We recommend making a complete system backup before changing the System Registry.

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