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The monitor has pixels that are always dark or too bright

•This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.

Speaker bar does not work

You installed the speaker bar, but no sound is coming out of the speakers.

•Make sure that the speaker bar power cord is plugged into the power connector on the back of your monitor and that the monitor is plugged into an AC power outlet.

•Make sure that the speaker bar’s audio cable is plugged into the speaker bar audio jack on the back of your monitor.

•Make sure that the cable from the audio output jack on your device is plugged into the correct audio input jack on the monitor. For more information, see “Connecting audio inputs and outputs” on page 14.

•If you are using HDMI audio, you must set your device to output audio in PCM mode. See the user guide that came with your device for more information.

•If you just finished installing and connecting the speaker bar, restart your monitor so that it can recognize the new speaker bar.

•Make sure that the volume is turned up.

•Make sure that headphones are not plugged into the headphone jacks on the sides of the speaker bar. When headphones are connected, no sound comes out of the speaker bar’s speakers.

•Your headphone/speaker jack may have been muted using Windows sound controls. To check your headphone/speaker mute settings, click the speaker

icon in the Windows taskbar, or click (Start), Control Panel, Sounds and Audio Devices, the Volume tab, then click Advanced. For optimum volume control using the speaker bar, we recommend that you set the Windows volume mid-way between the lowest and highest setting.

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