GE 10-95 CG The Problem Solver, If You Need Service, consumer information service, Possible Cause

	THE PROBLEM SOLVER
	(continued)
PROBLEM	POSSIBLE CAUSE
METAL MARKINGS	• Do not slide aluminum cookware across the surface. Use recommended
(may appear as scratches)	cleaning procedure to remove marks.
	• Incorrect cleaning materials have been used, encrusted boilovers or grease
	spatters remain on the surface. Use a razor scraper and recommended
	cleaning procedure.
DARK STREAKS	• Use a razor scraper and recommended cleaning procedure.
OR SPECKS
AREAS OF	• Marks from aluminum and copper pans as well as mineral deposits from
DISCOLORATION	water or food can be removed with the cleaning cream.
ON COOKTOP
HOT SUGAR MIXTURES/	• See the Glass Cooktop Cleaning section.
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING	• Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS

If you need more help…call, toll free: GE Answer Center®

800.626.2000

consumer information service

IF YOU NEED SERVICE

We’re proud of our service and want you to be pleased. If for some reason you are not happy with the service you receive, here are three steps to follow for further help.

FIRST, contact the people who serviced your appliance. Explain why you are not pleased. In most cases, this will solve the problem.

NEXT, if you are still not pleased, write all the details—including your phone number—to:

Manager, Consumer Relations

GE Appliances

Appliance Park

Louisville, KY 40225

FINALLY, if your problem is still not resolved, write:

Major Appliance Consumer Action Program

20 North Wacker Drive

Chicago, IL 60606

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