7
Troubleshooting
Dolphin Terminal and HomeBase
This table describes some of the common problems/symptoms and solutions that you could encounter while using your Dolphin terminal or Dolphin HomeBase. If you need further assistance with troubleshooting your terminal, contact your Hand Held Products Authorized Reseller.
Troubleshooting the Dolphin Terminal and HomeBase
If You Have This Problem/Symptom | Try This: |
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The display is blank, the Dolphin | Is the battery is low? Recharge or replace it with a known good battery. Reset |
terminal will not turn on. | the Dolphin terminal. |
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When booting up the Dolphin, I see | When the Dolphin's internal NiMH battery is not charged or run down, this |
the message CMOS MEM size | message will display and the terminal's settings are reset to their default |
wrong for a second or two and the | values. This includes the date and time which is reset to January 1, 1980 and |
unit continues to boot. Is there | 12:00 AM. The terminal is fine. You simply need to recharge the internal |
something wrong with my unit? | battery and reset the Dolphin's date and time. To do this, insert a fully charged |
| battery in the Dolphin and then use the DOS Date and Time function to set |
| the correct date and time. The internal |
| 5 hours of charging time in order to perform and maintain the system. For |
| more information about battery maintenance, Maintaining the Dolphin's |
| Batteries (page |
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The Dolphin terminal will not scan a | The bar code may be out of spec. Try reading some of the bar code examples |
bar code. | in Appendix C, or locate a bar code sample that you know can be read by |
| another Dolphin terminal. |
| Is the exit window dirty? Clean it with a soft dry cloth. If the exit window is |
| badly scratched, the Dolphin terminal should be returned to Hand Held |
| Products for repair. |
| Consult your software developer to ensure the correct bar code symbology is |
| being used. |
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The battery in the Dolphin terminal | If the battery has been stored for a long period of time, it may take three |
keeps failing. | charge/discharge cycles before the battery reaches its full storage capacity. |
| The capacity of NiMH batteries decreases as the number of charge/discharge |
| cycles increases. So, if you are experiencing low run times, a new battery may |
| be required. |
| To increase the run time of the Dolphin terminal, try to limit the use of the |
| speaker, scan engine and backlight. |
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The Dolphin terminal is not | Make sure the HomeBase is connected to a power source. |
communicating with the host |
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computer. | Make sure the Dolphin terminal is inserted properly into the HomeBase. The |
| CHARGING MAINBATT LED should be solid green. If not, remove the |
| Dolphin terminal and reinsert it into the HomeBase. |
| Ensure the communications baud rate is set correctly. Set communications for |
| 57600, N, 8, 1. Make sure that Configuration Switch 2 on the back of the |
| HomeBase is set to Fixed BPS. |
| Make sure the |
| computer. Also, check to ensure that the cable is configured properly. |
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Dolphin® 7200 User’s Guide | 7 - 1 |
