Hand Held Products Dolphin 7200 manual Troubleshooting, Dolphin Terminal and HomeBase

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Troubleshooting

Dolphin Terminal and HomeBase

This table describes some of the common problems/symptoms and solutions that you could encounter while using your Dolphin terminal or Dolphin HomeBase. If you need further assistance with troubleshooting your terminal, contact your Hand Held Products Authorized Reseller.

Troubleshooting the Dolphin Terminal and HomeBase

If You Have This Problem/Symptom	Try This:
The display is blank, the Dolphin	Is the battery is low? Recharge or replace it with a known good battery. Reset
terminal will not turn on.	the Dolphin terminal.
When booting up the Dolphin, I see	When the Dolphin's internal NiMH battery is not charged or run down, this
the message CMOS MEM size	message will display and the terminal's settings are reset to their default
wrong for a second or two and the	values. This includes the date and time which is reset to January 1, 1980 and
unit continues to boot. Is there	12:00 AM. The terminal is fine. You simply need to recharge the internal
something wrong with my unit?	battery and reset the Dolphin's date and time. To do this, insert a fully charged
	battery in the Dolphin and then use the DOS Date and Time function to set
	the correct date and time. The internal back-up battery requires a minimum of
	5 hours of charging time in order to perform and maintain the system. For
	more information about battery maintenance, Maintaining the Dolphin's
	Batteries (page 3-8).
The Dolphin terminal will not scan a	The bar code may be out of spec. Try reading some of the bar code examples
bar code.	in Appendix C, or locate a bar code sample that you know can be read by
	another Dolphin terminal.
	Is the exit window dirty? Clean it with a soft dry cloth. If the exit window is
	badly scratched, the Dolphin terminal should be returned to Hand Held
	Products for repair.
	Consult your software developer to ensure the correct bar code symbology is
	being used.
The battery in the Dolphin terminal	If the battery has been stored for a long period of time, it may take three
keeps failing.	charge/discharge cycles before the battery reaches its full storage capacity.
	The capacity of NiMH batteries decreases as the number of charge/discharge
	cycles increases. So, if you are experiencing low run times, a new battery may
	be required.
	To increase the run time of the Dolphin terminal, try to limit the use of the
	speaker, scan engine and backlight.
The Dolphin terminal is not	Make sure the HomeBase is connected to a power source.
communicating with the host
computer.	Make sure the Dolphin terminal is inserted properly into the HomeBase. The
	CHARGING MAINBATT LED should be solid green. If not, remove the
	Dolphin terminal and reinsert it into the HomeBase.
	Ensure the communications baud rate is set correctly. Set communications for
	57600, N, 8, 1. Make sure that Configuration Switch 2 on the back of the
	HomeBase is set to Fixed BPS.
	Make sure the RS-232 cable is properly attached to the HomeBase and host
	computer. Also, check to ensure that the cable is configured properly.

Dolphin® 7200 User’s Guide 7 - 1