CHAPTER 14
Maintenance and Troubleshooting
160 Axon Media Server User Manual
General Troubleshooting
The following table shows general troubleshooting suggestions:
Problem Solution
Won’t power on •Verify fixture is plugged in to an appropriately-rated power source
(power ratings are shown on page 259).
•Check power cord wiring.
•If the unit’s previous shutdown was done remotely, you may have to
manually turn on the power switch located behind the right front cover.
Powers on but no image •Make sure a video output is physica lly a ttached to the Axon server,
and that the video feed is active.
Powers on but does not display the
CMA screen.
•An active display device must be attached to bo th DVI ports before
booting up the system. When only one port is connected, it defaults to
display the graphics engine output and will not display the CMA
screen.
Fixture behaves erratically or won’t
respond to DMX control
•Verify that the last unit on the DMX link is properly terminated, (see
page 8).
•To control Axon with DMX, you must first enable DMX through the
CMA (see Axon Media Server Configuration Options on page
187).

LED Functionality

S1 S2

Four LEDs on the Front panel indicate the actions described in the
following table.
The Red and Green LEDs are mirrored on the back panel.
Name Color State Description
Status Red
On (45 sec On/1.4 sec.Off) Running normal motion-control code
Fast Blink Board communication activity; for example, during a software upload
Slow Blink 320 processor card in the base housing is receiving code.
Drive Amber Blinking Hard drive activity
DMX Green Fast Blink Media Server is receiving DMX
Server Blue Steady Media Server is receiving power

Restarting Axon

As with other computers not operating properly, restarting can often reestablish correct
functioning. You can reboot Axon by:
• Clicking the Reset button on the Axon monitor desktop
• Pressing the manual reset button located inside the right front cover on the Axon chassis
• Disconnecting and reconnecting to power source