CHAPTER 14

Maintenance and Troubleshooting

General Troubleshooting

The following table shows general troubleshooting suggestions:

Problem

Solution

 

 

Won’t power on

• Verify fixture is plugged in to an appropriately-rated power source

 

(power ratings are shown on page 259).

 

• Check power cord wiring.

 

• If the unit’s previous shutdown was done remotely, you may have to

 

manually turn on the power switch located behind the right front cover.

 

 

Powers on but no image

• Make sure a video output is physically attached to the Axon server,

 

and that the video feed is active.

 

 

Powers on but does not display the

• An active display device must be attached to both DVI ports before

CMA screen.

booting up the system. When only one port is connected, it defaults to

 

display the graphics engine output and will not display the CMA

 

screen.

 

 

Fixture behaves erratically or won’t

• Verify that the last unit on the DMX link is properly terminated, (see

respond to DMX control

page 8).

 

• To control Axon with DMX, you must first enable DMX through the

 

CMA (see Axon Media Server Configuration Options on page

 

187).

 

 

LED Functionality

Four LEDs on the Front panel indicate the actions described in the following table.

The Red and Green LEDs are mirrored on the back panel.

S1

S2

 

 

 

 

 

 

 

 

 

 

Name

Color

State

Description

 

 

 

 

On

(45 sec On/1.4 sec.Off) Running normal motion-control code

 

Status

Red

 

 

Fast Blink

Board communication activity; for example, during a software upload

 

 

 

 

 

 

 

Slow Blink

320 processor card in the base housing is receiving code.

 

 

 

 

 

 

 

Drive

Amber

Blinking

Hard drive activity

 

 

 

 

 

 

 

 

DMX

Green

Fast Blink

Media Server is receiving DMX

 

 

 

 

 

 

 

 

Server

Blue

Steady

Media Server is receiving power

 

 

 

 

 

 

 

 

Restarting Axon

As with other computers not operating properly, restarting can often reestablish correct functioning. You can reboot Axon by:

•Clicking the Reset button on the Axon monitor desktop

•Pressing the manual reset button located inside the right front cover on the Axon chassis

•Disconnecting and reconnecting to power source

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Axon Media Server User Manual

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High End Systems AXON user manual General Troubleshooting, LED Functionality, Restarting Axon
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AXON specifications

High End Systems AXON is a powerful and versatile media server designed to meet the dynamic demands of live performances, events, and installations. Known for its cutting-edge technology and impressive capabilities, AXON serves as a critical tool for lighting designers, AV professionals, and multimedia artists, allowing them to create stunning visual experiences.

One of AXON’s main features is its ability to handle multiple video formats and resolutions. It supports HD, 4K, and beyond, making it an excellent choice for modern productions that require high-quality visuals. With its intuitive interface, users can easily manage and manipulate video content, ensuring seamless transitions and captivating displays.

The hardware architecture of AXON is robust and designed for reliability. It boasts powerful processing capabilities, which enable it to playback multiple layers of video simultaneously without compromising performance. This makes it perfect for complex shows that require synchronizing various media elements. Additionally, its high-speed storage solutions contribute to rapid access and playback of video files, allowing for quick adjustments during live performances.

AXON is equipped with advanced features that enhance its functionality. The Timecode Synchronization feature ensures that all visual elements are perfectly timed with audio cues, providing a cohesive experience for the audience. Moreover, its extensive library of effects and built-in content allows users to enrich their visuals with minimal effort.

The system integrates seamlessly with a variety of control protocols, including Art-Net and sACN, allowing for versatile integration with lighting and other production equipment. This interoperability is crucial for modern productions, where various systems need to communicate effectively.

Additionally, AXON's software is regularly updated to include new features and improvements, keeping it at the forefront of media server technology. The user-friendly interface, coupled with extensive documentation and support, ensures that both novice and experienced users can maximize the system's potential.

In summary, High End Systems AXON stands out due to its exceptional video handling capabilities, reliable performance, and extensive feature set. It is an essential tool for professionals seeking to elevate their visual storytelling and create unforgettable experiences for their audiences. With AXON, the possibilities for creativity and innovation in multimedia presentations are limitless.
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