Honeywell CV31 user manual How to Troubleshoot the Computer, Wi-Fi Connection Problems

Chapter 5 — Troubleshoot and Maintain the Computer

How to Troubleshoot the Computer

These troubleshooting tables may help you fix some common problems you may experience with your computer.

Note: If you send the computer in for service, it is your responsibility to save the computer data and its configuration. Honeywell only ensures that the hardware matches the original configuration when repairing or replacing the computer.

Wi-Fi Connection Problems

Use this section to find possible solutions to Wi-Fi connection problems.

Wi-Fi Connection Problems and Possible Solutions

Problem	Possible Solution
When you turn on the	The host PC may have deactivated or lost
computer after it was	the current terminal emulation session. In
suspended for 10 to 15	a TCP/IP direct connect network, turn off
minutes or longer, the	the “Keep Alive” message from host PC
computer can no longer send	to maintain the TCP session while the
or receive messages over the	computer is suspended.
network.
The computer is connected to	Move closer to an access point or to a
the network, and you move to	different location to reestablish
a new site to collect data.	communications until you reconnect with
Now, your computer is not	the network. Any data collected while out
connected to the network.	of range is transmitted over the network.
The computer appears to be	Move closer to an access point or to a
connected to the network, but	different location to reestablish
you cannot establish a	communications until you reconnect with
terminal emulation session	the network. Any data collected while out
with the host PC.	of range is transmitted over the network.
The computer appears to be	There may be a problem with the
connected to the network, but	connection between the access point and
the host PC is not receiving	the host PC. Check with network
any information from the	administrator or use your access point
computer.	user manual.

56 Thor CV31 Vehicle-Mount Computer User Manual