Chapter 5 — Troubleshoot and Maintain the Computer

Problems Reading Bar Codes (continued)

Problem

Possible Solution

 

 

The scanner or imager cannot

Try these possible solutions:

read the bar code.

Position the scanner beam so that it

 

 

crosses the entire bar code label in

 

one pass. Try to vary the scanning

 

angle.

 

Check the quality of the bar code

 

label. Scan a bar code label that you

 

know scans properly. Compare the

 

quality of the two bar code labels.

 

You may need to replace the label

 

that you cannot scan.

 

Make sure the bar code symbology

 

is enabled and configured correctly.

 

Start Intermec Settings and go to

 

Data Collection > Symbologies for

 

the scanning device (scanner, virtual

 

wedge) to check and enable

 

symbologies.

 

Make sure the computer application

 

is expecting input from a bar code.

 

You may need to type this

 

information instead.

 

The scanner may not be turned on or

 

the scanner may be unable to scan

 

a specific bar code. Run the

 

ScanDiagnostic application.

 

 

The scanner or imager cannot

The scanner or imager window may be

read the bar code quickly, or the

dirty. Clean the window with a solution

scanning beam seems to be

of mild soap and water. Wipe dry. Do

faint or obscured.

not allow abrasive material to touch the

 

window.

 

 

You read a valid bar code label

The computer may have decoded the

to enter data for your

bar code label in another symbology.

application. The data decoded

Scan the bar code label again. Make

by the scan module does not

sure you scan the entire label.

match the data encoded in the

 

bar code label.

 

The input device attached to the computer does not work well or read bar code labels very quickly.

Set the Scanner Model command to the specific attached input device. Enable only the bar code symbologies being used.

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Thor CV31 Vehicle-Mount Computer User Manual

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Image 68
Honeywell CV31 user manual Data Collection Symbologies for