• on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software.
• the IP address and secret key for the access point match the IP address and secret key on the authentication server. You may need to configure the IP address and secret key on both your access point and authentication server.
• the authentication server software is running on the server PC.
The computer may not be communicating with the intended access point, or the access point may not be communicating with the server:
• Make sure the network name matches the access point network name.
• Make sure the access point is turned on, properly configured, and has 802.1x security enabled.
The computer may not be communicating with the intended access point, or the access point may not be communicating with the server:
• Make sure that the network name matches the access point network name. The default network name is “INTERMEC.”
• Make sure the access point is turned on, properly configured, and has 802.1x security enabled.
Thor CV31 Vehicle-Mount Computer User Manual
• the User Name and Password parameters on the computer match the user name and password on the authentication server.
You may need to configure the password on both the computer and the authentication server.
Chapter 5 — Troubleshoot and Maintain the Computer
802.1x Security Problems and Possible Solutions (continued)
Problem | Possible Solution |
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The computer indicates it Make sure that: is not authenticated.
The computer does not appear to be authenticating and a network connection icon does not appear on the toolbar.
A network connection icon appears on the toolbar, but then disappears.
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