Honeywell CV31 user manual Problems Using the Computer

Chapter 5 — Troubleshoot and Maintain the Computer

Problems Using the Computer

You can troubleshoot general problems while using the computer. Before you call Intermec Product Support, look for your problem in the next table, and try the possible solutions.

Problems Using the Computer

Problem	Possible Solution
You tap the screen and nothing	Align the screen.
happens.
You press the Power button and	•	The battery may be completely
nothing happens.		drained. Replace or charge the
		battery.
	•	Restart the computer.
The computer appears to be	•	Press the Power button and select
locked up, and you cannot enter		Suspend. Press the Power button
data.		again to turn the screen back on.
	•	Press the Power button and select
		Reboot.
	•	Cold boot the computer.
	•	Reload the firmware.
You installed an external	Manually enable the antenna:
antenna, but the computer does	1	Tap Start > Settings > Control
not detect it.		Panel > Intermec Settings.
	2	Tap Device Settings > Antenna.
	3	Under Force external antenna,
		select Enabled.
You connected a serial printer to	By default, COM1 and COM3 are
COM1 or COM3, but your	enabled for serial scanners. You need
application cannot open the	to disable the COM port for scanners:
COM port.	1	Start Intermec Settings.
	2	Tap Data Collection > Tethered
		Scanners > Tethered Scanner
		(COM1 or COM3) > Enable
		scanner port.
	3	Clear the Enable scanner port
		check box.

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