Chapter 5 — Troubleshoot and Maintain the Computer

Call Product Support

If you are having trouble using your computer and you cannot find a solution in this user manual or from the Knowledge Base (www.hsmknowledgebase.com) or Technical Support Portal (www.hsmsupportportal.com), you can contact Customer Support. For our latest contact information, go to www.honeywellaidc.com/locations.

Before you call Product Support, have this information ready:

Configuration number (CN) and serial number (SN), available from the Device Health dashboard

Operating system version

Power management settings

Wireless security settings

SmartSystems Platform Bundle (SSPB) version

Intermec Terminal Emulation (ITE) version and protocol, available from the ITE main screen.

Or, programming language of your custom application and tools used to create it.

Find Your Configuration Number

Before you call Intermec Product Support, you need know the configuration number of your computer.

1Press to open the Device Health Dashboard.

2Double-tap Information. The Hardware Configuration field displays the configuration number.

Find Your Operating System Version

Before you call Intermec Product Support, you need know the operating system version on your computer.

1Press to open the Device Health Dashboard.

2Double-tap Information. The OS Version field displays the operating system version.

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Thor CV31 Vehicle-Mount Computer User Manual

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Honeywell CV31 user manual Call Product Support, Find Your Configuration Number, Find Your Operating System Version