Call Product Support | Honeywell CV31 manual

Chapter 5 — Troubleshoot and Maintain the Computer

Call Product Support

If you are having trouble using your computer and you cannot find a solution in this user manual or from the Knowledge Base (www.hsmknowledgebase.com) or Technical Support Portal (www.hsmsupportportal.com), you can contact Customer Support. For our latest contact information, go to www.honeywellaidc.com/locations.

Before you call Product Support, have this information ready:

•Configuration number (CN) and serial number (SN), available from the Device Health dashboard

•Operating system version

•Power management settings

•Wireless security settings

•SmartSystems Platform Bundle (SSPB) version

•Intermec Terminal Emulation (ITE) version and protocol, available from the ITE main screen.

Or, programming language of your custom application and tools used to create it.

Find Your Configuration Number

Before you call Intermec Product Support, you need know the configuration number of your computer.

1Press to open the Device Health Dashboard.

2Double-tap Information. The Hardware Configuration field displays the configuration number.

Find Your Operating System Version

Before you call Intermec Product Support, you need know the operating system version on your computer.

1Press to open the Device Health Dashboard.

2Double-tap Information. The OS Version field displays the operating system version.

62	Thor CV31 Vehicle-Mount Computer User Manual

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Honeywell CV31 user manual Call Product Support, Find Your Configuration Number, Find Your Operating System Version

Contents

Thor CV31 Trademarks DisclaimerPatents Contents About the User Interface and Installed Applications Configure the Computer Manage the Computer Device Settings SpecificationsTroubleshoot and Maintain the Computer Warranty Information Web Support Safety InformationGlobal Services and Support Before You Begin Send Feedback Who Should Read This ManualRelated Documents Telephone Support About the Computer Features About the Thor CV31 CV31 Buttons About the ButtonsCallout Button Description About the Power Options About the Power ButtonConfigure the Power Button Power Button Actions Power Options Menu Option Description About the Ports and Connectors Configure the Power Options MenuPage COM1 CV31 Ports and ConnectorsCallout Connector Description COM3 Callout About the Status LEDsStatus LED Descriptions Color Description How to Supply Power to the CV31 CV31 Power Supply Options for a New Installation About the Backup BatteryCheck the Status of the Backup Battery Tap Start Settings Control Panel Disable Backup Battery Charging How to Mount the CV31How to Connect a Scanner USB About Serial Scanners Default COM Port Scanner SettingsCOM Port Default Scanner Model Default Scanner Settings Connect a Serial Scanner How to Connect a Headset About USB Scanners Connect a USB Scanner How to Change the Volume Methods to Change the Volume Connect an External Keyboard About External Antennas Install an External Antenna About the Bar Code Slot Reader Install a microSD Card Configure the Bar Code Slot ReaderSelect Enable Scanner Port About the Computer Features CV31 Accessories CV31 AccessoriesAccessory Description Screen CV31 Accessories About the User Interface and Installed Applications About Screen Gestures About the User InterfaceAbout the Touch Screen Screen Gestures Calibrate the Touch Screen Applications Installed on the ComputerApplications Installed on the Computer Icon Application Description About HTML5 Browser Downloadable Applications for the ComputerAbout Launcher for Windows About Intermec Terminal Emulator About SmartSystems About the User Interface and Installed Applications Configure the Computer How to Configure the Computer About Intermec Settings on the Computer Start Intermec Settings Communications Option Parameters You Can Configure About the Structure of Intermec SettingsData Collection Option Parameters You Can Configure Data Collection Menu Printer Options Parameters You Can Configure Device Settings MenuDevice Settings Option Parameters You Can Configure Printers Menu License Manager Menu SmartSystems Information MenuDevice Monitor Menu Virtual Wedge Menu Rfid Options Parameters You Can Configure Core Messaging Service MenuCore Messaging Service Options Parameters You Can Configure Rfid Menu Enable Intermec Settings Password How to Navigate in Intermec SettingsTap Menu Enter Password Hide Menu Items in Intermec Settings Restore Default SettingsSelect Hide Menu Item Select Start Intermec Settings Configure the Computer Remotely with SmartSystemsAbout Bluetooth Communications About Network Communications Connect a Bluetooth Scanner with the Quick Connect Bar Code Configure Bluetooth CommunicationsTap Communications Bluetooth Connect a Bluetooth Scanner with the Wireless Scanning App Connect to a Bluetooth Printer Load a Certificate About Wireless SecurityWEP Select a Funk Security Profile Select Communications 802.11 Radio Funk Security For 8021x, select TTLS, PEAP, EAP-FAST, or TLS For Association, select WPA or WPA2For Validate Server Certificate, select Yes For Association, select Open Configure 802.1x Security with Funk SecurityConfigure Leap Security with Funk Security For Association, select Open, WPA, WPA2, or Network EAP Configure Static WEP Security with Funk Security Use Open No Security Associations with Funk Security Configure the Computer Manage the Computer How to Manage the Computer with CloneNGo How to Manage the Computer in Your NetworkHow to Manage the Computer with SmartSystems How to Manage the Computer with Third-Party Software How to Develop and Install ApplicationsHow to Package Your Application Install Applications with SmartSystems Install Applications with Microsoft Synchronization Software Install Applications with a USB Device Install Applications with a microSD CardHow to Launch Applications Automatically How to Update the System Software Update the Computer with SmartSystems Update the Computer with a microSD Card Manage the Computer Troubleshoot and Maintain the Computer Wi-Fi Connection Problems and Possible Solutions How to Troubleshoot the ComputerWi-Fi Connection Problems Problem Possible Solution ISpyWiFi Tabs How to Check Wi-Fi Network Status802.1x Security Problems 802.1x Security Problems and Possible Solutions 802.1x Security Problems and Possible Solutions Scanner Settings . Make sure Problems Reading Bar CodesProblems Reading Bar Codes Go to Data Collection Data Collection Symbologies for Problems Using the Computer Problems Using the Computer Call Product Support Find Your Configuration NumberFind Your Operating System Version Reboot the Computer How to Restart the ComputerClean the Computer Reset the Computer Troubleshoot and Maintain the Computer Specifications Specification Measure Physical and Environmental SpecificationsPhysical Dimensions Power and Electrical Specifications Keyboard Options Screen SpecificationsBar Code Symbologies EAN/UPC COM 1 and COM 3 Ports Pin AssignmentsMSI COM 1 and COM 3 Port Pin Assignments Pin Signal DescriptionUSB Port USB Port Pin Assignments Power Connector Power Connector Pin Assignments Device Settings Data Collection Settings Default ConfigurationDefault Configuration Symbology Settings Symbology Option Settings Symbology Option Default Value Imager Settings Scanner SettingsScanner Setting Default Value Imager Setting Default Value Rfid Settings Decode Security SettingsApplication Connection Settings Rfid Module Settings Reader 1 SettingsReader 1 Setting Default Value Rfid Module Setting Default Value Funk Security Settings Communications SettingsRadio Settings Communications EAP/MD5 Ethernet Adapter SettingsIP Settings Default Value Cckm Device Settings Device SettingsBluetooth Settings Power Management Settings Core Messaging Service Settings Core Messaging ServiceScreen Settings Device Monitor Settings Virtual Wedge Virtual Wedge SettingsVirtual Wedge Setting Default Value Read Report = Event Honeywell Scanning & Mobility