Troubleshooting
Problem | Possible Cause | Corrective Action | |
Power |
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Unit is not running, | Unit needs cleaning | Clean the unit (Heating Plate, Mineral Ditch, etc.) and | |
some lights are on |
| change Mineral Absorption Pad as needed | |
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| Unit is out of water | Refill and reinstall Water Tank |
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| Humidity level set too low | Reset humidity to a higher level |
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| Unit is too hot | Turn off the power and let the unit cool down |
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| Power Unit is not installed | Reinstall Power Unit |
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| properly |
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| Unit is not set on level | Place the unit on a firm, flat, and level surface |
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| surface |
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| There is too much moisture | Turn off the power and completely dry out the unit |
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| inside the unit |
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Unit is not running, no lights | Unit is off due to timer | Press Power button | |
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| Power unit is not | Reinstall Power unit |
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| installed properly |
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| Power outage | Press Power button |
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Humidity level was set but | Humidity level set too low | Reset humidity to a higher level | |
unit does not start |
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Humidity level was set but | Humidity level set too high | Reset humidity to a lower level | |
unit does not shut off |
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Tripping the circuit breaker | Too many appliances | Remove excessive appliance(s) or place the | |
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| plugged in the same circuit | humidifier in a different circuit |
Light flickering | Electrical interference | Place the humidifier in a different circuit (power outlet) | |
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Sound |
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Crackling, popping sound | Unit needs cleaning | Clean the unit (Heating Plate, Mineral Reservoir, etc.) | |
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| and change Mineral Absorption Pad as needed |
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Gurgling sound | Unit is operating normally | None needed | |
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There is no difference in | Unit is operating normally | None needed | |
sound between the high |
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and low setting |
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Humidity Display |
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Humidity display is too high | Moisture/condensation | Turn off the power and completely dry out the unit | |
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| accumulated in humidity sensor |
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| Unit is overfilled with water | Drain the excess water from the base and completely |
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| dry out the unit |
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Humidity display is too low | Unit is too hot | Turn off the power and let the unit cool down | |
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Condensation |
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Condensation forming | Humidity level set too high | Reset humidity to a lower level and/or reduce the | |
on the walls and/or windows |
| Output level | |
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| Unit is placed too close to | Relocate the unit |
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| the wall and/or windows |
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Steam/condensation | Unit is overfilled with water | Drain the excess water from the base and completely | |
coming out of the front grill |
| dry out the unit | |
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