Keyboard commands and typing are not recognized by the computer.
Cause | Solution |
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Keyboard needs repairs. | See the Worldwide Limited Warranty for terms and |
| conditions. |
Computer is in Sleep state.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause | Solution |
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The Num Lock key is on. | Press the Num Lock key. The Num Lock light should be off if |
| you want to use the arrow keys on the keypad. You can |
| disable or enable the Num Lock key in Computer Setup at |
| Advanced > Device Options. |
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Mouse does not respond to movement or is too slow.
Cause | Solution | |
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| |
Mouse connector is not properly plugged into the back of the | Shut down the computer using the keyboard. | |
computer. | Windows 7: | |
| ||
| 1. | Press the Ctrl and Esc keys at the same time (or press the |
|
| Windows logo key) to display the Start menu. |
| 2. | Use the arrow keys to select Shut Down and then press |
|
| Enter. |
| 3. | After the shutdown is complete, plug the mouse |
|
| connector into the back of the computer (or the |
|
| keyboard) and restart. |
| Windows 8: | |
| 1. | Press the Windows logo + l to open the Settings charm. |
| 2. | Use the arrow keys to select Power, and then press |
|
| Enter. |
| 3. | Use the arrow keys to select Shut Down, and then |
|
| press Enter. |
| 4. | After the shutdown is complete, plug the mouse |
|
| connector into the back of the computer (or the |
|
| keyboard) and restart. |
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| |
Program in use has stopped responding to commands. | Shut down the computer using the keyboard then restart the | |
| computer. | |
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Solving keyboard and mouse problems | 99 |