Maintenance & Service Guide
Maintenance & Service Guide
About This Book
Iv About This Book
Table of contents
Removal and replacement procedures
Appendix B Power cord set requirements
Appendix H Statement of Volatility 129 Specifications 130
Product description
Ports Rear IO
Power requirements
Category Description Internal expansion
Front IO
Serviceability End user replaceable part
Category Description Operating system Preinstalled
SoftPaq
Product features
Front components
Rear components
Activating and customizing the software in Windows
Activating and Customizing the Software
Activating the Windows operating system
Installing or upgrading device drivers
Downloading Windows 7 updates
Customizing the monitor display
Downloading Windows 8 updates
Click Settings Change PC Settings
Illustrated parts catalog
Computer Major Components
Description Spare part number Access panel
Power supply , 180W
Front bezel
Item Description Spare part number
Cables
Misc Parts
Description Spare part number Front I/O and USB assembly
Speaker
Description Spare part number
Drives
Sequential Part Number Listing
Spare part Description Number
Thermal material
Illustrated parts catalog
Electrostatic discharge information
Preventing electrostatic damage to equipment
Generating static
Relative Humidity Event 55% 40% 10%
Recommended materials and equipment
Personal grounding methods and equipment
Grounding the work area
Static Shielding Protection Levels
Operating guidelines
Cleaning the keyboard
General cleaning safety precautions
Cleaning the Computer Case
Routine care
Cleaning the mouse
Service considerations
Cleaning the monitor
Power supply fan
Screws
Cables and connectors
Tools and software Requirements
Hard Drives
Serial ATA Hard Drive Characteristics
Lithium coin cell battery
Sata hard drives
Cable management
Sata hard drive cables
Smart ATA drives
Sata data cable
Serviceability features
Removal and replacement procedures
Preparation for disassembly
Access panel
Description Spare part number Access panel 674373-001
Front bezel
Description Spare part number Front bezel 751588-001
Memory
DDR3L-SDRAM SODIMMs
Populating Dimm sockets
Description Socket Color Insertion Order
Removing memory modules
Expansion cards
Page
Cable management
Connector Name Connector Color Description
Cable connections
Drives
Installing additional drives
System board drive connections
Drive System Board Label Color
Removing an optical drive
Removing a hard drive
Front I/O and USB panel housing assembly
Page
Power switch/LED assembly
Remove the optical drive Removing an optical drive on
Page
Speaker
Description Spare part number Speaker 751593-001
Page
Page
Power supply
Page
System board
Page
Battery
Page
Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup-File
Option Description Device
Computer Setup-Storage
Configuration
Storage Options Sata Emulation
Shortcut to Temporarily Override Boot Order
Boot Order
DPS Self-test
Computer Setup-Security
Computer Setup-Power
Bios Power-On Onboard Devices Bus Options
Computer Setup-Advanced
Option Power-On Options
Device Options
Japanese power cord requirements
Power cord set requirements
General requirements
Country-specific requirements
Country Accrediting Agency
Post Error Messages
Post Numeric Codes and Text Messages
Control panel message Description Recommended action
Control panel message Description
Verify monitor is attached and turned
Reseat CPU or chassis fan
Save Changes and Exit. Reenter
Change Storage Storage Options
Sata Emulation to IDE, and select File
Drivelock Security. For each listed
Appendix C Post Error Messages
If the error persists, update to the latest
Bios version and ME firmware version
Test Failure Power Speaker Button LED
Bios
Password Security and Resetting
Cmos
Resetting the Password Jumper
Clearing and Resetting the Cmos
Page
Troubleshooting without diagnostics
Safety and comfort Before you call for technical support
Helpful hints
Page
Computer date and time display is incorrect Cause Solution
Solving general problems
Select Control Panel
Poor performance Cause Solution
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or access panel Cause Solution
Advanced Device Options
All apps icon
Go to Start All Programs Accessories
Run
Under Windows System, click Run
Open the access panel, press the power button, and see
Solving power problems
Power supply shuts down intermittently Cause Solution
Tools tab. Under Error-checking click Check Now
Solving hard drive problems
Hard drive error occurs Cause Solution
Error checking click Check
Advanced Power-On Options
Disk transaction problem Cause Solution
Drive not found identified Cause Solution
Nonsystem disk/NTLDR missing message Cause Solution
Device Configuration
Computer will not boot from hard drive Cause Solution
Storage Boot Order
Computer seems to be locked up Cause Solution
Solving media card reader problems
Can not write to the media card Cause Solution
Solving display problems
Blank screen no video Cause Solution
Select Adjust screen resolution
List, then under Appearance and Personalization
Dim characters Cause Solution
Image is not centered Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Out of Range displays on screen Cause Solution
Certain typed symbols do not appear correct Cause Solution
Support
Sound cuts in and out Cause Solution
Solving audio problems
Device Security System Audio
Line-in jack is not functioning properly Cause Solution
Control Panel, and then select Device Manager
Solving printer problems
Control Panel , and then select Device Manager
Printer prints garbled information Cause Solution
Solving keyboard and mouse problems
Printer will not turn on Cause Solution
Printer will not print Cause Solution
Enter
Solving Hardware Installation Problems
Table E-1Solving Hardware Installation Problems
Computer will not start Cause Solution
Security USB Security
102 Appendix E Troubleshooting without diagnostics
Solving Network Problems
Network status link light never flashes Cause Solution
Manager
Diagnostics reports a failure Cause Solution
Solving memory problems
New network card will not boot Cause Solution
Memory count during Post is wrong Cause Solution
Out of memory error Cause Solution
Insufficient memory error during operation Cause Solution
Poor performance is experienced Cause Solution
Solving processor problems
Cause Solution
Solving CD-ROM and DVD problems
Security Network Boot
Movie will not play in the DVD drive Cause Solution
Cannot eject compact disc tray-load unit Cause Solution
USB flash drive not found identified Cause Solution
Solving USB flash drive problems
System will not boot from USB flash drive Cause Solution
Solving Internet access problems
Solving front panel component problems
Unable to connect to the Internet Cause Solution
Select Start Control Panel
Click Internet Options
Solving software problems
ROM issue Post error has occurred
Verify that the software is certified by Microsoft for your
Why run HP PC Hardware Diagnostics
HP PC Hardware Diagnostics
How to access and run HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics to a USB device
System backup and recovery
Creating recovery media and backups
Restoring and recovering using Windows tools
Using Reset when the system is not responding
Recovery using the Windows recovery USB flash drive
Backing up, restoring, and recovering in Windows
Creating recovery media
Click All Programs
Creating recovery discs
System Restore
Backing up your information
System Recovery
System Recovery when Windows is responding
System Recovery when Windows is not responding
Page
Select Install now
Statement of Volatility
Specifications
MT Specifications
Index
Cmos
Installing
Sata