Troubleshooting information

Chapter 16

During a normal installation of the HP all-in-one software, the following events occur:

1The HP all-in-one CD-ROM runs automatically.

2The software installs.

3Files are copied to your hard drive.

4You are requested to connect the HP all-in-one to your computer.

5A green OK and check mark appear on an installation wizard screen.

6You are requested to restart your computer.

7The Fax Setup wizard runs.

8The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

●Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, Send Fax and HP Gallery. For information on starting HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director.

Note If you performed a minimum installation of the software (as apposed to a typical installation), the HP Image Zone and Copy are not installed and will not be available from the HP Director.

●Open the Printers dialog box and check to see that the HP all-in-one is listed.

●Look in the system tray at the far right of the Windows taskbar for an HP all-in-one icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

Do the following:

1From the Windows Start menu, click Run.

2In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1Verify that the control panel overlay is firmly attached, unplug the HP all-in-one power cord, and then plug it in again.

2Verify that the USB and power cables are plugged in.

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HP Photosmart 2600/2700 series all-in-one