5Close the print-carriage access door and wait a few minutes for the print carriage to move back to its home position (on the right side).

Note Make sure the scanner has returned to its parked position before turning off the HP all-in-one.

6Press the On button to turn off the HP all-in-one.

7Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the power cord with the HP all-in-one.

Warning The replacement HP all-in-one will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP all-in-one arrives.

8See Remove the control panel overlay and pack your HP all-in-oneto complete preparation for shipment.

Remove print cartridges from a nonfunctional HP all-in-one

Follow these steps if you need to remove print cartridges for shipment and your HP all-in-one will not turn on. See Remove print cartridges from a functional HP all-in-oneif your device is turning on. Follow the steps below to unlock the print cartridge cradle, remove the print cartridges, and then lock the print cartridge cradle.

1Unplug the power cord, and then disconnect it from the HP all-in-one. Do not return the power cord with the HP all-in-one.

Warning The replacement HP all-in-one will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP all-in-one arrives.

2Facing the front of the HP all-in-one, turn the right-hand side toward you until approximately 12.5 cm (5 inches) of the bottom right side hangs over the edge of a flat surface (such as a desk or table).

This exposes a round purple cover on the bottom.

Warning Do not tilt the HP all-in-one on its side, this might cause more damage.

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3Locate the cover on the bottom, and then follow the steps below to unlock the print cartridge cradle.

a Use the tab to rotate the cover 1/4 turn in either direction.

b Remove the cover. This exposes a gear that controls the height of the print cartridge cradle.

c Rotate the gear toward the back of the unit until it stops.

Note You will rotate the gear a number of times before it stops.

User Guide

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