Chapter 16

setting is incorrect, press OK and follow the prompts on the color graphics display to change it.

●Make sure you connect your HP all-in-one to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect your HP all-in-one to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and your HP all-in-one is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

The HP all-in-one is having problems sending and receiving faxes

Solution

Note This possible solution applies only in the countries/regions that receive a 2- wire phone cord in the box with the HP all-in-one, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

●Make sure you used the phone cord supplied in the box with your HP all-in-one to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled "1-LINE" on the back of your HP all-in-one and the other end to your telephone wall jack, as shown below.

Troubleshooting information

1 Telephone wall jack

2 Phone cord supplied in the box with your HP all-in-one

This special 2-wire cord is different from the more common 4-wire phone cords you might already have in your home or office. Check the end of the cord and compare it to the two types of cords shown below.

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HP Photosmart 2600/2700 series all-in-one