Solving Software Problems | HP 3080 specification

Solving Software Problems

Most software problems occur as a result of the following:

●The application was not installed or configured correctly.

●There is insufficient memory available to run the application.

●There is a conflict between applications.

●Be sure that all the needed device drivers have been installed.

●If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Table C-17Solving Software Problems

Computer will not continue and no HP logo screen has appeared.

Cause	Solution

POST error has occurred.	See the Restore Kit or the Worldwide Limited Warranty for
	terms and conditions.

Computer will not continue after HP logo screen has appeared.

Cause	Solution

System files may be damaged.	Scan hard drive for errors.

“Illegal Operation has Occurred” error message is displayed.

Cause	Solution

Software being used is not Microsoft-certified for your	Verify that the software is certified by Microsoft for your
version of Windows.	version of Windows (see program packaging for this
	information).

Configuration files are corrupt.	If possible, save all data, close all programs, and restart the
	computer.

172 Appendix C Troubleshooting Without Diagnostics

Image 182

HP 3080 manual Table C-17Solving Software Problems, Illegal Operation has Occurred error message is displayed

Contents

Maintenance & Service Guide Maintenance & Service Guide About This Book Iv About This Book Table of contents Serial ATA Sata Drive Guidelines and Features Page 134 177 Page Product Features 2HP Pro 3000/3010 Small Form Factor 4HP Pro 3080 Microtower Front Panel Components Serviceability FeaturesMicrotower Models 1Front Panel Components Media Card Reader Components 2Media Card Reader Components 3Rear Panel Components HP Pro 3000/3080 MT Rear Panel ComponentsHP Pro 3000 MT/3080 MT HP Pro 3010 MT 4Rear Panel Components HP Pro 3010 MT Small Form Factor Models 5Front Panel Components HP Pro 3000 SFF 6Rear Panel Components HP Pro 3000 SFF HP Pro 3010 SFF 7Rear Panel Components HP Pro 3010 SFF Installing the Operating System Downloading Microsoft Windows Updates Protecting the Software Installing or Upgrading Device Drivers Windows systemsAccessing Disk Image ISO Files HP Pro 3000/3080 Computer Setup F10 Utility Using Computer Setup F10 Utilities 1Computer Setup F10 Utility Main Menu Computer Setup-Main 2Computer Setup-Main Computer Setup-Advanced 3Computer Setup-Advanced Computer Setup-Boot 4Computer Setup-Boot 5Computer Setup-Power Computer Setup-PowerComputer Setup-PC Health 6Computer Setup-PC Health 7Computer Setup-Exit HP Pro 3010 Computer Setup F10 UtilityComputer Setup-Exit Exit 8Computer Setup F10 Utility Main Menu 9Computer Setup-Main 10Computer Setup-Advanced Sata Controller Mode Supervisor PasswordUser Password Primary Video Adapter 11Computer Setup-Power 12Computer Setup-Boot 13Computer Setup-Exit Sata Hard Drive Cables Serial ATA Hard Drive CharacteristicsSata Hard Drives Sata Data Cable Smart ATA Drives Hard Drive Capacities Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Static Shielding Protection Levels Preventing Electrostatic Damage to EquipmentPersonal Grounding Methods and Equipment Method Voltage Grounding the Work Area Recommended Materials and Equipment Operating Guidelines Cleaning the Keyboard General Cleaning Safety PrecautionsCleaning the Computer Case Routine Care Cleaning the Mouse Service ConsiderationsCleaning the Monitor Power Supply Fan Hard Drives Cables and ConnectorsScrews Lithium Coin Cell Battery Removal and Replacement Procedures Microtower MT Chassis Preparation for Disassembly Access Panel Front Bezel Bezel Blanks Memory DDR3-SDRAM DIMMs Populating Dimm Sockets 1DIMM Socket Locations Description Socket Color HP Pro 3000/3080 Insertion Order Installing Memory Modules Page Expansion Cards 2Expansion Slot Locations HP Pro 3000/3080 7Expansion Slot Locations HP Pro 3Expansion Slot Locations HP ProPage Page Page Cable Management HP Pro 3000/3080 Connector Name Connector Color DescriptionCable Connections HP Pro Drives Drive Positions Installing Additional Drives System Board Drive Connections 4System Board Drive Connectors 17System Board Drive Connections HP Pro Removing an Optical Drive Installing an Optical Drive into the 5.25-inch Drive Bay Removing an External 3.5-inch Drive Installing a Drive into the 3.5-inch External Drive Bay 22Removing a 3.5-inch Device Media Card Reader Shown Removing an Internal 3.5-inch Hard Drive 25Releasing the Hard Drive Cage Drives Page 28Removing the Hard Drive Drives Installing an Internal 3.5-inch Hard Drive 31Installing the Hard Drive Cage Drives Page Front I/O and USB Panel Housing Assembly Power Switch/LED Assembly System Fan Heat sink assembly Processor Power Supply Page System Board Battery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery HolderPage Padlock Installing a Security LockHP/Kensington MicroSaver Security Cable Lock HP Business PC Security Lock 38Engaging the Lock Installing a Security Lock Hood Sensor HP Chassis Security Kit 39HP Chassis Security Kit Preparation for Disassembly Access Panel Front Bezel 3Removing a Bezel Blank Bezel Blanks Memory Populating Dimm Sockets 4DIMM Socket Locations HP Pro Installing DIMMs Page Page Removing or Installing an Expansion Card 8Expansion Slot Locations HP Pro 3000/3080 9Expansion Slot Locations HP Pro Page Page Page Cable Management Cable Connections 16Drive Positions Installing Additional Drives System Board Drive Connectors 18System Board Drive Connectors HP Pro 3000/3080 Drives 19System Board Drive Connectors HP Pro Removing an Optical Drive 22Removing a 5.25-inch External Drive 25Installing the Optical Drive Drives Removing an External 3.5-inch Drive Page 29Removing a 3.5 Device Diskette Drive Shown Page Page Removing an Internal 3.5-inch Hard Drive Page 37Installing an Internal Hard Drive Drives Page Plastic Wire/Cable Fastener and Clips Page Front I/O Device Power Switch Assembly Heatsink Processor Power Supply Page System Board Battery Type 1 Battery Holder Type 3 Battery Holder 40Installing a Cable Lock HP Business PC Security Lock 45Engaging the Lock Installing a Security Lock Hood Sensor 46HP Chassis Security Kit Ethernet BNC Connector and Icon Pin SignalPin Signal Microphone Line-in Audio Pin Power for CPUHeadphone Line-out Audio Monitor Pin PowerSignal Pin X1, x4, x8, and x16 PCI Express Connector Pin a Signal PCI Express X1, x4, x8, and x16 PCI Express Connector Pin B Signal GND PRSNT2# Rsvd Japanese Power Cord Requirements General Requirements Country-Specific Requirements Country Accrediting Agency Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Page Cursor will not move using the arrow keys on the keypad Solving General ProblemsTable C-1Solving General Problems Computer will not respond to USB keyboard or mouse Poor performance is experienced There is no sound or sound volume is too lowCannot remove computer cover or access panel Run Windows XP or Start Accessories Run System does not power on Power supply shuts down intermittently Solving Power ProblemsTable C-2Solving Power Problems Computer powered off automatically Solving Hard Drive Problems Table C-3Solving Hard Drive Problems Boot Boot Device Priority Solving Media Card Reader ProblemsTable C-4Solving Media Card Reader Problems Computer seems to be locked up Do not know how to remove a media card correctly Can not write to the media card Personalization , select Adjust screen Solving Display ProblemsTable C-5Solving Display Problems Resolution Blurry video or requested resolution cannot be set Dim characters Image is not centered No Connection, Check Signal Cable displays on screenPicture is broken up, rolls, jitters, or flashes Select ImageControl/ Horizontal Position or Vertical High pitched noise coming from inside a flat panel monitor Certain typed symbols do not appear correctClicking noise coming from inside a CRT monitor Solving Audio Problems Table C-6Solving Audio Problems Solving Printer Problems Table C-7Solving Printer Problems Printer is offline Printer will not turn onPrinter prints garbled information Table C-9Solving Mouse Problems Solving Keyboard and Mouse ProblemsTable C-8Solving Keyboard Problems Select Shut Down Solving Keyboard and Mouse Problems Solving Hardware Installation Problems Table C-10Solving Hardware Installation Problems Solving Hardware Installation Problems Solving Network Problems Table C-11Solving Network Problems Network controller stops working without apparent cause Diagnostics reports a failureNetwork status link light never flashes New network card will not boot System setup utility reports unprogrammed Eeprom Out of memory error Solving Memory ProblemsTable C-12Solving Memory Problems Insufficient memory error during operation Solving CD-ROM and DVD Problems Table C-13Solving CD-ROM and DVD Problems Recording or copying CDs is difficult or impossible Movie will not play in the DVD driveCannot eject compact disc tray-load unit Solving USB Flash Drive Problems Table C-14Solving USB Flash Drive Problems Solving Front Panel Component Problems Table C-15Solving Front Panel Component Problems Solving Internet Access Problems Table C-16Solving Internet Access Problems Double-clickAgere Systems PCI-SV92PP Soft Click on System and MaintenanceInternet takes too long to download Web sites Modem Illegal Operation has Occurred error message is displayed Solving Software ProblemsTable C-17Solving Software Problems Interpreting Post Audible Codes Beeps Meaning Recommended Action Resetting the Password Jumper Resetting the Cmos Jumper Contacting Customer Support Table D-1Specifications HP Pro 3015 Microtower Microtower Heat Dissipation For 115V/60Mhz Power Supply 115V 230VPower Output 300W 85% EFF ATX Table D-2Specifications HP Pro 3015 Microtower Rated Input Current maximum1 Heat Dissipation For 115V/60Mhz For 230V/50Hz Table D-3Specifications HP Pro 3000/3080 Small Form FactorSmall Form Factor BTU/hr 250W PFC Table D-4Specifications HP Pro 3010 Small Form Factor Heat Dissipation Index Cmos Sata