Appendix B

Support processIf you have a problem, follow these steps:

1.Check the documentation that came with the HP Fax.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date HP Fax information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Valuable troubleshooting information for common problems

•Proactive HP Fax updates, support alerts, and HP newsgrams that are available when you register the HP Fax

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

This section contains the following topics:

•Phone support period

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). For the most current list of telephone support numbers, go to www.hp.com/support.

Placing a call

Call HP support while you are in front of the HP Fax. Be prepared to provide the following information:

•Model number (located on the label on the front of the HP Fax)

•Serial number (located on the back or bottom of the HP Fax)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP Fax was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP Fax at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Prepare the HP Fax for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP Fax in for service, make sure you remove and keep the following items before returning your HP Fax:

•The print cartridges

•The power cord and any other cable connected to the HP Fax

78 Support and warranty