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HP 3180 Fax Solution:, Fax Line Condition Test, Fax Line Condition Test, The "Fax Line Condition" test failed

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Chapter 5

•Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.

•Make sure you connect the HP Fax to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP Fax to an analog phone line and try sending or receiving a fax.

The "Fax Line Condition" test failed

Solution:

•Make sure you connect the HP Fax to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP Fax to an analog phone line and try sending or receiving a fax.

•Check the connection between the telephone wall jack and the HP Fax to make sure the phone cord is secure.

•Make sure you have correctly connected the HP Fax to the telephone wall jack. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes.

•Other equipment, which uses the same phone line as the HP Fax, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect the other equipment from the phone line, and then run the test again.

◦If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.

◦If the Fax Line Condition Test fails without the other equipment, connect the HP Fax to a working phone line and continue reviewing the troubleshooting information in this section.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP Fax directly to the telephone wall jack.

50 Configure and manage

Contents

Page Page Copyright information Hewlett-PackardCompany notices Safety information Page Contents Lighter / Darker Copy Configure and manage Maintain and troubleshoot HP supplies and fax specifications Support and warranty C Regulatory information Index 1 Get started Find other resources for the product Understand the HP Fax parts Front view Back view Control panel buttons and lights Load full-sizepaper To load full-sizepaper Load originals Change HP Fax settings Send a basic fax Set the answer mode Set up faxing for the HP Fax Set up faxing (parallel phone systems) Serial-typefax setup 2Use the HP Fax Control panel menus Use control panel menus Control-panelmessage types Text and symbols Type numbers and text on the control-panelkeypad Available symbols for dialing fax numbers Set up speed-dialentries Set up fax numbers as speed-dialentries or groups Print and view a list of speed-dialentries Select print media Tips for selecting and using print media Understand specifications for supported media Set minimum margins 3 Fax Send a fax Send a fax manually from a phone To initiate a fax manually from an external phone Send Fax Start To send a fax manually using the attached handset Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a color original or image/embedded picture fax Change the fax resolution and Lighter/Darker settings To change the resolution from the control panel Change the Lighter / Darker setting To change the Lighter / Darker setting from the control panel Set new default settings To set new default settings from the control panel Receive a fax Receive a fax manually Set up backup fax reception Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block junk fax numbers Page Change fax settings Configure the fax header Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial type Set the redial options Set the fax speed Fax over the Internet Cancel a fax 4 Copy Make copies from the control panel Change the copy settings Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-sizedocument onto letter paper Adjust the lightness and darkness of your copy Enhance blurred areas of your copy Enhance light areas of your copy Cancel a copy job 5 Configure and manage Manage the HP Fax Use reports Print fax confirmation reports Print fax error reports Print and view the fax log Test fax setup The fax test failed Contact HP The "Fax Hardware Test" failed Solution: The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed Dial Tone Detection Test The "Fax Line Condition" test failed Fax Line Condition Test 6Maintain and troubleshoot Work with print cartridges Print cartridges Handle the print cartridges Replace the print cartridges To replace the print cartridges Page Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Store print cartridges Clean the HP Fax Clean the glass strip Clean the white strip Clean the exterior Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feedproblems Solve copy problems Copy Normal Best Solve fax problems Page Distinctive Ring Page Symbols Troubleshoot setup issues Clear paper jams Avoid paper jams AHP supplies and fax specifications Order printing supplies online Supplies Physical specifications Product features and capacities Memory specifications Print specifications Copy specifications Fax specifications Environmental specifications Electrical specifications Acoustic emission specifications (noise levels per ISO 7779) Page B Support and warranty Obtain electronic support Obtain HP telephone support Prepare the HP Fax for shipment Pack the HP Fax Warranty C Regulatory information FCC statement Noise emission statement for Germany Notice to users of the U.S. telephone network: FCC requirements Notice to users of the Canadian telephone network Notice to users in the European Economic Area Regulatory model number Environmental product stewardship program Page Page Declaration of conformity Index