Problem | Defects | More information |
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Copy defects | Vertical white or | The media might not meet |
are apparent | faded stripes | specifications (for example, the media is too moist or |
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| too rough). See Select print media for more |
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| information. |
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| Too light or dark | Try adjusting the contrast and |
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| Unwanted lines | The ADF might need cleaning. See Clean the HP |
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| Fax for more information. |
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| Black dots or streaks | Ink, glue, correction fluid, or an unwanted substance |
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| might be on the ADF. Try cleaning the HP Fax. See |
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| Clean the HP Fax for more information. |
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| Unclear text | • Try adjusting the contrast and |
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| settings. |
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| • The default enhancement setting might not be |
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| suitable for the job. Check the setting and change |
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| it to enhance text or images, if needed. For more |
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| information, see Adjust the lightness and |
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| Incompletely filled | Try adjusting the contrast and |
| text or graphics |
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| Copy is slanted or | • Make sure that the input tray is not too full. |
| skewed | • Make sure that the |
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| snug against the sides of the media. |
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| Large, black | The default enhancement setting might not be |
| typefaces look | suitable for the job. Check the setting and change it to |
| splotchy (not smooth) | enhance text or images, if needed. For more |
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| information, see Change the copy settings. |
| Horizontal grainy or | The default enhancement setting might not be |
| white bands in light- | suitable for the job. Check the setting and change it to |
| gray to | enhance text or images, if needed. For more |
| areas | information, see Change the copy settings. |
Solve fax problems
Problem | Possible solution |
The display always shows Phone Off You are using the wrong type of phone cord. Make sure
Hookyou are using the phone cord that came with the HP Fax to connect the HP Fax to your phone line. If the phone cord that came with the HP Fax is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.
Other equipment that uses the same phone line as the HP Fax might be in use. Make sure extension phones (phones on the same phone line, but not connected to the HP Fax) or other equipment are not in use or off the hook. For example, you cannot use the HP Fax for faxing if an
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