Chapter 6
(continued)
Problem | Possible solution | More information |
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| Check the media | The media might not meet |
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| specifications (for example, the media is too moist or |
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| too rough). See Select print media for more |
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| information. |
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| Check the settings | The contrast setting might be set too light. Use the |
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| Copy button on the control panel to create darker |
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| copies. |
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| Clean the print | For more information, see Work with print cartridges. |
| cartridges |
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Documents | Check the media | The media might not meet |
are missing or |
| specifications (for example, the media is too moist or |
faded |
| too rough). See Select print media for more |
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| information. |
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| Check the settings | The quality setting of Fast (which produces draft- |
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| quality copies) might be responsible for the missing or |
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| faded documents. Change to the Normal or Best |
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| setting. |
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| Check the original | • The accuracy of the copy depends on the quality |
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| and size of the original. Use the Copy menu to |
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| adjust the brightness of the copy. If the original is |
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| too light, the copy might not be able to |
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| compensate, even if you adjust the contrast. |
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| • Colored backgrounds might cause images in the |
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| foreground to blend into the background, or the |
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| background might appear in a different shade. |
| Clean the print | For more information, see Work with print cartridges. |
| cartridges |
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Size is | The Reduce/Enlarge or other copy feature might have been set from the control | |
reduced | panel to reduce the scanned image. Check the settings for the copy job to make | |
| sure that they are for normal size. | |
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Copy quality is | Take steps to improve | • Use quality originals. |
poor | the copy quality | • Load the media correctly. If the media is loaded |
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| incorrectly, it might skew, causing unclear |
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| images. See Load originals for more information. |
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| • Use or make a carrier sheet to protect your |
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| originals. |
| Check the HP Fax | The ADF might need cleaning. See Clean the HP |
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| Fax for more information. |
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Error | Reload document and | Press the OK button, and then reload the remaining |
messages | then restart job | documents (up to 20 pages) in the ADF. For more |
appear |
| information see Load originals. |
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64 Maintain and troubleshoot