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Problem | Possible solution |
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The HP Fax cannot send faxes, but | The HP Fax might be dialing too fast or too soon. You |
can receive faxes | might need to insert some pauses in the number |
| sequence. For example, if you need to access an outside |
| line before dialing the phone number, insert a pause |
| following the access number. If your number is 95555555, |
| and 9 accesses an outside line, you might insert pauses |
| as follows: |
| number you are typing, press Redial/Pause, or press the |
| Symbols button repeatedly, until a dash |
| the display. |
| You can also send the fax using monitor dialing. This |
| enables you to listen to the phone line as you dial. You |
| can set the pace of your dialing and respond to prompts |
| as you dial. For more information, see Send a fax using |
| |
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| The number you entered when sending the fax is not in |
| the proper format or the receiving fax machine is having |
| problems. To check this, try calling the fax number from |
| a telephone and listen for fax tones. If you cannot hear fax |
| tones, the receiving fax machine might not be turned on |
| or connected, or a voice mail service could be interfering |
| with the recipient's phone line. You can also ask the |
| recipient to check the receiving fax machine for any |
| problems. |
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Fax tones are recorded on my | When you have an answering machine on the same |
answering machine | phone line you use for fax calls, try connecting the |
| answering machine directly to the port labeled |
| the back of the HP Fax. If you do not connect the |
| answering machine as recommended, fax tones might be |
| recorded on your answering machine. |
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| Make sure the HP Fax is set to receive faxes automatically |
| and that the Rings to Answer setting is correct. The |
| number of rings to answer for the HP Fax should be |
| greater than the number of rings to answer for the |
| answering machine. If the answering machine and the HP |
| Fax are set to the same number of rings to answer, both |
| devices answer the call and fax tones are recorded on the |
| answering machine. |
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| Set your answering machine to a low number of rings and |
| the HP Fax to answer in the maximum number of rings |
| supported. (The maximum number of rings varies by |
| country/region.) In this setup, the answering machine |
| answers the call and the HP Fax monitors the line. If the |
| HP Fax detects fax tones, the HP Fax receives the fax. If |
| the call is a voice call, the answering machine records the |
| incoming message. For more information, see Set the |
| |
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The phone cord that came with my HP | If the phone cord that came with the HP Fax is not long |
Fax is not long enough | enough, you can use a coupler to extend the length. You |
| can purchase a coupler at an electronics store that carries |
| phone accessories. You will also need another phone |
| cord, which can be a standard phone cord that you might |
| already have in your home or office. |
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Solve fax problems | 69 |