(continued)

Problem

Possible solution

 

 

The HP Fax cannot send faxes, but

The HP Fax might be dialing too fast or too soon. You

can receive faxes

might need to insert some pauses in the number

 

sequence. For example, if you need to access an outside

 

line before dialing the phone number, insert a pause

 

following the access number. If your number is 95555555,

 

and 9 accesses an outside line, you might insert pauses

 

as follows: 9-555-5555. To enter a pause in the fax

 

number you are typing, press Redial/Pause, or press the

 

Symbols button repeatedly, until a dash (-) appears on

 

the display.

 

You can also send the fax using monitor dialing. This

 

enables you to listen to the phone line as you dial. You

 

can set the pace of your dialing and respond to prompts

 

as you dial. For more information, see Send a fax using

 

monitor dialing.

 

 

 

The number you entered when sending the fax is not in

 

the proper format or the receiving fax machine is having

 

problems. To check this, try calling the fax number from

 

a telephone and listen for fax tones. If you cannot hear fax

 

tones, the receiving fax machine might not be turned on

 

or connected, or a voice mail service could be interfering

 

with the recipient's phone line. You can also ask the

 

recipient to check the receiving fax machine for any

 

problems.

 

 

Fax tones are recorded on my

When you have an answering machine on the same

answering machine

phone line you use for fax calls, try connecting the

 

answering machine directly to the port labeled 2-EXT on

 

the back of the HP Fax. If you do not connect the

 

answering machine as recommended, fax tones might be

 

recorded on your answering machine.

 

 

 

Make sure the HP Fax is set to receive faxes automatically

 

and that the Rings to Answer setting is correct. The

 

number of rings to answer for the HP Fax should be

 

greater than the number of rings to answer for the

 

answering machine. If the answering machine and the HP

 

Fax are set to the same number of rings to answer, both

 

devices answer the call and fax tones are recorded on the

 

answering machine.

 

 

 

Set your answering machine to a low number of rings and

 

the HP Fax to answer in the maximum number of rings

 

supported. (The maximum number of rings varies by

 

country/region.) In this setup, the answering machine

 

answers the call and the HP Fax monitors the line. If the

 

HP Fax detects fax tones, the HP Fax receives the fax. If

 

the call is a voice call, the answering machine records the

 

incoming message. For more information, see Set the

 

number of rings before answering.

 

 

The phone cord that came with my HP

If the phone cord that came with the HP Fax is not long

Fax is not long enough

enough, you can use a coupler to extend the length. You

 

can purchase a coupler at an electronics store that carries

 

phone accessories. You will also need another phone

 

cord, which can be a standard phone cord that you might

 

already have in your home or office.

 

 

Solve fax problems

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