Description:
The following steps show the correct text that should appear for different help scenarios:
●Low cartridge level:
Press ‚ to see step-by-step information. Order HP part: HP CXXXXA Pages remaining for this supply has reached the low threshold. Device was set to stop printing when a supply needs to be ordered. To continue printing, press ? to exit this message then press . Follow the next steps to replace the supply. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged. Remove print cartridge. Locate new cartridge. Remove and discard all orange parts. Install new print cartridge. Close front door. To exit press ? .
●Cartridge empty:
Press ‚‚ to see step-by-step information. Part number is:HP CXXXXA Print cartridge at end of life. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged. Remove print cartridge. Locate new cartridge. Remove and discard all orange parts. Install new print cartridge. Close front door. To exit press ? .
●Cartridge installed incorrectly:
Press ‚‚ to see step-by-step information. Part number is: HP XXXXXX Cartridge is in wrong position. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged. Remove incorrect cartridge. Then install correct cartridge. Close front door. To exit press ? .
●E-label on the cartridge is defective:
Press ; to see step-by-step information. Unable to read cartridge data. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged. Remove all print cartridges. Reinstall all print cartridges. Close front door. If error reappears, turn printer off then on. If error reappears again, record message and contact support. To exit press ? .
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
On the Configuration Page of the HP Embedded Web Server (EWS), the PNY and Kingston USB storage-device names are not displayed.
Description:
Under the Installed Personalities and Options section of the Configuration Page, the capacities for these USB storage devices display, but not the names.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
While in override mode, the control panel Help and the HP EWS Supplies Status page displays LEVEL 1 OVERRIDE, instead of OVERRIDE.
