English
Troubleshooting
Use the information in this section if you have problems setting up the HP printer, if you cannot print after you set up the printer, or if a paper jam occurs. This section also explains where to find additional troubleshooting information.
Section | Topics | Page | |
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| The installation program stops when it finds an | page 6 | |
| unsupported operating system. | ||
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Installation |
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The installation program does not start automatically. | page 7 | ||
troubleshooting |
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An “Unknown Device” message appears. | page 7 | ||
for Windows | |||
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| The installation program stops when it looks for new | page 8 | |
| hardware. | ||
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Printer is not | (Windows only) The printer name does not appear in the | page 9 | |
list of printers after I click Print on the File menu. | |||
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printing after |
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(Macintosh only) The printer will not print or the |
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installation | page 9 | ||
| computer is not responding. | ||
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Printer does not | Nothing happens when I try to print | page 10 | |
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Paper jam | The printer has a paper jam. | page 11 | |
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Still need help? | This is a list of additional troubleshooting topics that are | page 11 | |
discussed in the onscreen user’s guide. | |||
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Installation troubleshooting for Windows
Use the information in this section if you have problems setting up the HP printer.
Problem The installation program stops when it finds an unsupported operating system.
| Possible cause | Solution | |
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| Your operating system is | 1. | Click the Cancel button to end the installation |
| Windows XP |
| program. |
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| 2. | Go to www.hp.com/support for information. |
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