chapter 6

5Contact the HP Product Support Center for support by phone. Please consult the following website to check the details and conditions of phone support in your country/region: www.hp.com/support. As a part of HP’s continuing efforts to improve phone support information services, we advise you to check the HP website on a regular basis for new information regarding service features and delivery. If you cannot solve the problem by using the above options, call HP while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information:

–the scanner’s model number (located on the scanner)

–the scanner’s serial number (located on the scanner)

–the computer’s operating system

–the version of the scanner software (located on the scanner’s CD label)

–messages displayed at the time the situation occurred

The applicable conditions for HP phone support are subject to change without notice.

Telephone support is free from the date of purchase for the period specified unless otherwise noted.

Locations

Phone-support period

Africa

30 days

Asia Pacific

1 year

 

 

Canada

1 year

 

 

Europe

1 year (See the following tables for

 

details for each country.)

 

 

Latin America

1 year

 

 

Middle East

30 days

 

 

United States

1 year

phone support in the United States

Support is available both during and after the warranty period.

Within the period of your warranty, telephone support is provided free of charge. Call 800-HPINVENT (800-474-6836).

U.S. phone support is available in both English and Spanish 24 hours a day, 7 days a week (days and hours of support might change without notice).

After the warranty period, call 800-HPINVENT (800-474-6836). Charges are $25.00 U.S. per issue, and are charged to your credit card. If you think your HP product needs service, call the HP Product Support Center, which can help determine if service is required.

phone support in Europe, Middle East, and Africa

HP Product Support Center phone numbers and polices can change. Visit the following website to check the details and conditions of phone support in your country/region: www.hp.com/support.

 

Algeria

+213 (0) 61 56 45 43

 

Austria

+43 (0) 820 87 4417

 

 

 

 

Bahrain

+973 800 728

 

 

 

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hp scanjet 5590 digital flatbed scanner