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| Troubleshooting |
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| Diagnosing with the LEDs |
| Diagnostic Tips: | |
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Tip | Problem | Solution |
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➊ | The switch is not | 1. Verify the power cord is plugged into an active power source and to the switch. Make |
| plugged into an | sure these connections are snug. |
| active AC power | 2. Try power cycling the switch by unplugging and plugging the power cord back in. |
| source, or the | 3. If the Power LED is still not on, verify that the AC power source works by plugging |
| switch’s power | |
| another device into the outlet. Or try plugging the switch into a different outlet or try a | |
| supply may have | different power cord. |
| failed. The | If the power source and power cord are OK and this condition persists, the switch power |
| switch will not | |
| supply may have failed. Call your ProCurve authorized LAN dealer, or use the electronic | |
| power up if the | |
| support services from ProCurve to get assistance. See the Customer Support/Warranty | |
| top is off. | |
| booklet for more information. | |
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➋ | A switch | Try power cycling the switch. If the fault indication reoccurs, the switch may have failed. |
| hardware failure | Call your ProCurve authorized LAN dealer, or use the electronic support services from HP |
| has occurred. All | to get assistance. See the Customer Support/Warranty booklet for more information. |
| the LEDs will stay |
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| on indefinitely. |
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➌ | The switch has | 1. Try resetting the switch by pressing the Reset button on the front of the switch, or by |
| experienced a | power cycling the switch. |
| software failure | 2. If the fault indication reoccurs, attach a console to the switch (as indicated in chapter |
| during self test. | 2) and configure it to operate at 9600 baud. Then, reset the switch. Messages should |
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| appear on the console screen and in the console log identifying the error condition. |
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| You can view the console log at that point by selecting it from the console Main Menu. |
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| If necessary to resolve the problem, contact your ProCurve authorized LAN dealer, or use |
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| the electronic support services from ProCurve to get assistance. See the Customer |
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| Support/Warranty booklet for more information. |
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➍ | One or both of the | Try disconnecting power from the switch and wait a few moments. Then reconnect the |
| switch cooling | power to the switch and check the LEDs again. If the error indication reoccurs, one or |
| fans may have | both of the fans has failed. The switch has two fans and may continue to operate under |
| failed. | this condition if the ambient temperature does not exceed normal room temperature, but |
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| for best operation, the switch should be replaced. Contact your ProCurve authorized LAN |
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| dealer, or use the electronic support services from ProCurve to get assistance. See the |
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| Customer Support/Warranty booklet for more information. |
Troubleshooting
➎The network port for which the LED is blinking has experienced a self test or initialization failure.
If the Mdl Status LED is blinking, the affected port is on the yl Module.
Try power cycling the switch. If the fault indication reoccurs, the switch port may have failed. Call your ProCurve authorized LAN dealer, or use the electronic support services from ProCurve to get assistance. See the Customer Support/Warranty booklet for more information.
If the port is a pluggable, verify it is one of the pluggables supported by the switch. Unsupported pluggables will be identified with this fault condition. The supported mini- GBICs are listed in Chapter 2, “Installing the Switch” on page
To verify the port has failed, try removing and reinstalling the